YoungUpstarts

APRIL 15, 2015

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. We love receiving great customer service. The trick, of course, is developing a customer service team that has the skills to provide such an overwhelming reaction amongst your customers.

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Maldives Mauritius Singapore Employee 100

YoungUpstarts

OCTOBER 11, 2012

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Companies whose cultures aren’t built around the ability and the willingness — no, the eagerness — to delight the customer won’t survive. Every new hire sends a message to everyone else.

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Mauritius Singapore Customer Seychelles 205

Occam's Razor

JUNE 28, 2010

Wong is the award winning Commerce '77 Teaching Fellow in Marketing at Queen's School of Business (and an awesome speaker, you should hire him for your next event !). Market Size (is that share of a market the size of Maldives or China?). What about Customer Satisfaction? Professor Ken Wong's Magic Potion.

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