Duct Tape Marketing

JUNE 7, 2023

We've moved from trying to make call centers a cost center to make it more of a revenue generation engine, right? So if your frontline team doesn't have what they need, it shows itself in those experience metrics on the customer side. We looked at net promoter scores, CSAT scores, attrition rates, right?

Employee 73

Employee Technical Review Advisory Board Sales 73

Cracking the Code

OCTOBER 10, 2008

If you are interested in learning more about the Bessemer 10 Laws of SaaS, you can listen to the webminar we did earlier this week with Salesforce by clicking on the picture below: You can also download the full white paper on the SaaS section of the Bessemer website or browse quickly through the slides on slidehsare. at 11:09 AM.

Software Review 48

Software Review North America Europe Metrics 48

ConversionXL

OCTOBER 30, 2021

This means creating content that separates you from the competition, such as: Reviews and testimonials Narrative case studies for different customer demographics Product or customer-experience focused webinars White papers and industry reports. Or if shipping costs are too high, experiment with alternative methods.

Customer 140

Customer Marketing Social Media CPA 140