Can You Really Overhaul A Nation’s Customer Service Culture?
YoungUpstarts
OCTOBER 11, 2012
By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. In a harsh global economy, great service is the price of admission. And if you’re a leader at global enterprise, no doubt you’ve gained more than a few gray hairs worrying about it.
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