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Want to Know a Secret? Your Customers Do.

ConversionXL

In fact, the secrets that have helped differentiate brands are far more enduring. Because commodities lack appealing secrets, a farcical backstory—masquerading as a differentiator—fills the void. It playfully suggests differentiation via extraordinary customer service—while creating real differentiation by entertaining its recipients.

Customer 108
article thumbnail

Want to Know a Secret? Your Customers Do.

ConversionXL

In fact, the secrets that have helped differentiate brands are far more enduring. Because commodities lack appealing secrets, a farcical backstory—masquerading as a differentiator—fills the void. It playfully suggests differentiation via extraordinary customer service—while creating real differentiation by entertaining its recipients.

Customer 101