YoungUpstarts

DECEMBER 9, 2013

And then, of course, other business owners stay aloof from customers for a different, more instinctual reason: In a digital age dominated by email and computer screens, they simply don’t know how to interact with customers face-to-face and avoid doing so at all costs. Do you wait days before responding to emails?

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Customer Technical Review Florida Cofounder 170

YoungUpstarts

NOVEMBER 15, 2013

A short thank-you note after a customer places an order, whether it is done via email or by sending a handwritten thank-you card by regular mail, is an easy way to start building personal relationships with your customers. In 1983 he cofounded Direct Mail Express (DME) in Daytona Beach, Florida, with his siblings Mike and Kathy.

Florida 145

Florida Cofounder Tampa Technical Review 145

YoungUpstarts

DECEMBER 1, 2013

Avoiding investing in marketing — or even cutting back on it — because one campaign didn’t produce the desired results is a risk you can’t afford to take. “If I just had faster computers, my team could respond to customer emails on a more timely basis.” Excuse # 3: “If I just had XYZ gadget…”.

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Florida Cofounder Tampa Hiring 182