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Out of the Crisis #2: Mark Cuban on putting people first, the Dallas Mavericks, and what we'll want on the other side

Startup Lessons Learned

11:59) Giving people trust and autonomy and opening lines of communication as a leader, and how Mark's leadership has evolved. (14:16) So talk a little bit about what you've seen and why you felt called to take on a leadership role. I think that's really a big part of how my leadership has evolved. Shall we amp up advertising?"

Dallas 68
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Customer Service Lessons for Entrepreneurs from United Airlines

Small Business Force

It took millions of outraged comments and nearly $1 billion in lost stock value for the airline’s leadership to issue a sincere and appropriate apology. And finally, just last week they charged a returning serviceman from Afghanistan $200 because his checked duffel bag was overweight.