Startup Lessons Learned

SEPTEMBER 11, 2009

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. This probably sounds illogical. After all, people rarely say they are mad because they are not being heard.

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Community Management Lean Software Review 158

Startup Lessons Learned

DECEMBER 14, 2009

And passionate players are often the backbone of game communities – especially online. We cultivated a passionate community that nurtured a skilled set of developers. In other words, the minimum viable product is designed to answer the question: does the product generate enough demand and margin to support a growing ecosystem?

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Customer San Francisco Viral Lean 156

Startup Lessons Learned

AUGUST 24, 2009

The other revels in the world as we all know it will be someday: limitless distribution enabled by new technologies, the importance of collaborative filters, and on-demand availability of all content for end-users. Just as Erin mentions above -- replace content with games -- the same dynamics are at work in the advertising world.

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San Francisco Lean Technical Review Distribution 113

Startup Lessons Learned

NOVEMBER 5, 2008

Wed train them on-demand as they came in, and send them into the world (or onto the phones) with written instructions and voter contact data. We were building a community, open to anyone who shared its values, and that mission inspired volunteers and staff to try and reach out to as many people as possible.

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Campaign San Francisco Lean Agile 84

Startup Lessons Learned

NOVEMBER 22, 2008

Theres a lot of controversy surrounding NPS in the customer research community, and I dont want to recapitulate it here. Even if you have a very large community, I dont think this number needs to be higher than 100. In other words, we committed the one cardinal sin of community management. Heres how Ive set it up in the past.

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.Net Operations San Francisco Lean 158

Startup Lessons Learned

NOVEMBER 19, 2008

I would recommend periodic surveys, along with some kind of forum or other community tool where the most passionate customers can congregate. Im Community Manager at VenCorps, co-host of commandN. Case Study: Continuous deployment makes releases n. Using AdWords to assess demand for your new online.

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San Francisco Lean Continuous Deployment DC 60