article thumbnail

Customer Experiences Go Viral on Social Media Platforms

Duct Tape Marketing

Within hours, your response to your disgruntled customer can go viral—even obtaining national attention (something you definitely don’t want). According to a post that went viral on Facebook, a little girl’s father was in Afghanistan and ordered a bouquet that came with a necklace for his daughter to be delivered on Valentine’s Day.

article thumbnail

[Review] Content Rules

YoungUpstarts

Surprise and entertainment helps drive viral sharing while building your company’s personality. Create Wings and Roots Ground your content in your own point of view, but ensure that it is findable (tap Search Engine Optimisation or SEO to boost search rankings), accessible (mobile friendly), and shareable on social networks.

B2B 185