Customer Experiences Go Viral on Social Media Platforms
Duct Tape Marketing
JUNE 27, 2013
Within hours, your response to your disgruntled customer can go viral—even obtaining national attention (something you definitely don’t want). According to a post that went viral on Facebook, a little girl’s father was in Afghanistan and ordered a bouquet that came with a necklace for his daughter to be delivered on Valentine’s Day.
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