YoungUpstarts

JUNE 27, 2020

Everything from customer service, technical support, to back office operations are able to be outsourced as a way to reduce costs, keep up with the evolving consumer expectations, and drive a faster return on investment. Even with today’s advanced remote technology, some communication just can’t be provided via video link.

Offshore 165

Offshore Costa Rica Dominican Republic Jamaica 165

The Startup Magazine

JANUARY 5, 2021

These processes include but not limited to sales, technical support, marketing campaigns and customer service. Increased Agility. Customer relationship management software helps startups to increase business agility. In this article, we will focus on the simple reasons to use CRM in a business startup. Business Growth.

Campaign 149

Campaign Startup Agile Technical Support 149

A Smart Bear: Startups and Marketing for Geeks

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

Government 223

Government Startup Cofounder Technical Support 223

Startup Lessons Learned

DECEMBER 7, 2008

In school I was being pounded day and night with anything that has to do with agile software development. When I entered the company, I realized that there were no process and I quickly applied what I know about agile software development. And taking on too many projects at once is a classic sub-optimization. Sure, it seems efficient.

Software Review 94

Software Review Technical Review Part-Time VPE San Francisco 94