Transcript of Why Customer Service Must Come from the Heart
Duct Tape Marketing
AUGUST 7, 2019
” And so what I think is powerful about that is they get to know the human and then their senior leadership all spends 20% of their time per week, not coaching them on how to make hamburgers, but coaching them on their human instincts, and how to be a better person, and how to behave in a good way in terms of coaching their humanity.
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