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Transcript of Why Customer Service Must Come from the Heart

Duct Tape Marketing

” And so what I think is powerful about that is they get to know the human and then their senior leadership all spends 20% of their time per week, not coaching them on how to make hamburgers, but coaching them on their human instincts, and how to be a better person, and how to behave in a good way in terms of coaching their humanity.

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Unintended Lessons

Steve Blank

And I remember staying in everything from little motels to big hotels and resorts, from National parks in Alaska to trips in India. She said, “Dad what I meant was that growing up we loved when we traveled. And as kids we never had any idea which was cheap and which was expensive. Now that I’m older, I’m starting to know what things cost.

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Epitaph for an Entrepreneur « Steve Blank

Steve Blank

Alaska , Wyoming , Colorado , Washington , Oregon, Maine.) Most Silicon Valley startups have great policies for having your dog at work but not your kids.) Long vacations. We would take at least a 3-week vacation every summer. Since my wife and I liked to hike we’d explore national parks around the U.S.