thebarefootvc

OCTOBER 25, 2015

I personally don’t view this as a binary answer – I do believe that banks have been slow to adapt to changing customer needs particularly in light of the 2008 financial crash. Banks have also shown that they have been unable to protect customer data while they continue to provide services irrelevant to the millennial generation.

Disintermediation 58

Disintermediation United States Nigeria Kenya 58

thebarefootvc

OCTOBER 25, 2015

I personally don’t view this as a binary answer – I do believe that banks have been slow to adapt to changing customer needs particularly in light of the 2008 financial crash. Banks have also shown that they have been unable to protect customer data while they continue to provide services irrelevant to the millennial generation.

Disintermediation 40

Disintermediation United States Nigeria Kenya 40

Venture Chronicles

APRIL 25, 2011

The last 2 years have been banner years for social CRM technology where the term itself went from being derided as being made up by vendors and analysts rather than defining an actual technology segment, to one of enthusiasm and excitement for how social technologies are changing the way companies engage their customers. Mobile CRM.

Disintermediation 50

Disintermediation Architecture Analytics Social Media 50