Business Plan Customer Development SEM Workshop 
Startup Lessons Learned
SEPTEMBER 8, 2008
We just had our app support a few tens of thousands of customers, and it did well. Some combination of the dot-com crash and a just terrible business plan prevented us from having to take our scalability problems to the next level. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?
Startup Lessons Learned
MARCH 13, 2009
Do some Customer Development instead. Figuring this out takes time, and few entrepreneurs have the patience to wait it out, because the business plan does such a good job of explaining what customers are going to think. The problem is that customers dont read your business plan. Dont scale.
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