How to Nail Your First 90 Days as a CX Director
ConversionXL
AUGUST 4, 2020
You do CX a disservice if you focus only on metrics like NPS. You could use quick-and-dirty guerilla research methods (e.g., Align team goals and metrics with CX behaviors and outcomes. Each one was a different activity or a task or a workshop. Bonus points if you can make these metrics transparent across the company.
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