ConversionXL

AUGUST 4, 2020

You do CX a disservice if you focus only on metrics like NPS. You could use quick-and-dirty guerilla research methods (e.g., Align team goals and metrics with CX behaviors and outcomes. Each one was a different activity or a task or a workshop. Bonus points if you can make these metrics transparent across the company.

SQL 117

SQL Software Review Agile Metrics 117

Gregg Fraley, Author of Jack's Notebook

MARCH 18, 2016

What Won’t Change Innovation Culture: A one or two day intensive workshop or training by an innovation guru. It is useful to get metrics on the state of things, but having those metrics will not change anything. There’s one thing that will change culture and I talk about that at the bottom of this post. I doubt it.

Metrics 48

Metrics Hiring Leadership Management 48

Gregg Fraley, Author of Jack's Notebook

JANUARY 30, 2019

Cycle metrics. Meeting and workshop facilitation. This course is available as an on-site course or workshop, and can be tailored to specific organizational needs. Getting an innovation initiative started. Negotiating a mandate (materials include a shell mandate document). Managing innovation projects. Innovation team formation.

Framework 11

Framework Agile Georgia Lean 11