Customers Love Free Stuff … But That’s Not Your Problem
abovethecrowd.com
JUNE 2, 2021
Would that help retention and NPS (Net Promote Score)? They return the favor by doing more banking business with said banks, and some of the windfall-money comes right back to the bank via other channels. Chris calls this the “at Pricing” multiple, and you should notice that is is much lower than the $VEEV multiple of 18X.
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