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China’s Torch Program – the glow that can light the world (Part 2 of 5)

Steve Blank

This enabled Torch to evolve with China’s rapidly global economy. Israel, Singapore and now China are the three countries that have successfully put that theory into practice. Filed under: China , Customer Development , Technology , Venture Capital. China Customer Development Technology Venture Capital'

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China’s Torch Program – the glow that can light the world (Part 2 of 5)

Steve Blank

This enabled Torch to evolve with China’s rapidly global economy. Israel, Singapore and now China are the three countries that have successfully put that theory into practice. Filed under: China , Customer Development , Technology , Venture Capital. China Customer Development Technology Venture Capital'

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Making Friends With Millennials: Evolving The Customer Service Story

YoungUpstarts

The millennials, aged between 18-35 years old, now make up more than 25% of Singapore’s current resident population, according to Singapore’s Department of Statistics. As the world’s first global generation, life is first and foremost about choice. They are highly educated and mobile centric.

Customer 100
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Say What? Five Quick Scripts For Responding To Customer Complaints

YoungUpstarts

Your Service, a global service education and management consultancy firm with offices in the United States and Singapore. He is the founder of UP!

Customer 162