article thumbnail

Making Friends With Millennials: Evolving The Customer Service Story

YoungUpstarts

The millennials, aged between 18-35 years old, now make up more than 25% of Singapore’s current resident population, according to Singapore’s Department of Statistics. According to the Connected Life report by global research consultancy TNS Singapore, Singapore’s millennials spend an average of one day a week, or 3.4

Customer 100
article thumbnail

Say What? Five Quick Scripts For Responding To Customer Complaints

YoungUpstarts

Your Service, a global service education and management consultancy firm with offices in the United States and Singapore. He is the founder of UP!

Customer 162
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

China’s Torch Program – the glow that can light the world (Part 2 of 5)

Steve Blank

Israel, Singapore and now China are the three countries that have successfully put that theory into practice. It did so by building a national network of a 1,000+ Productivity Promotion Centers. Filed under: China , Customer Development , Technology , Venture Capital. Technology Business Incubators (TBIs).

article thumbnail

China’s Torch Program – the glow that can light the world (Part 2 of 5)

Steve Blank

Israel, Singapore and now China are the three countries that have successfully put that theory into practice. It did so by building a national network of a 1,000+ Productivity Promotion Centers. Filed under: China , Customer Development , Technology , Venture Capital. Technology Business Incubators (TBIs).