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Skills Development in Africa: How Wide is the Skills Gap?

Transformify

Most young people can’t afford to study abroad without government subsidies or scholarships. Of course, the hiring needs vary a lot and are dependent on the business model, but a skills gap analysis reveals that more product managers, programmers, and sales and marketing experts will be needed in the near future.

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Can You Really Overhaul A Nation’s Customer Service Culture?

YoungUpstarts

If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Because Singapore had blazed the trail before them.

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