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Business Apologies: What You Should (and Shouldn’t) Do

ConversionXL

Increase brand reputation. Pete Fader, Professor of Marketing at the University of Pennsylvania, shares why in his book Customer Centricity : Not all customers deserve your company’s best efforts. This was a couple of software engineers who put this in for whatever reason [.] Retain loyal clients. Not everyone agrees.

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Why Crunch Modes Doesn't Work: Six Lessons

www.igda.org

Managers, shareholders and employees all stand to benefit from time-tested management practices that will deliver better products, sooner, less expensively -- and with less wear and tear on human resources and public reputations. Acknowledgments. He lives in Vancouver, BC. Copyright © 2005 Evan Robinson.