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Scaling is Hard, Case Study: TripAdvisor

Seeing Both Sides

Founded in 2000 by Stephen Kaufer and Langley Steinert, Boston-based TripAdvisor is a travel website that provides reviews and other information for consumers about travel destinations around the world. In founding TripAdvisor, Kaufer wanted to take his hard core engineering skills and apply them to vertical search in travel.

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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

In a 2000 study found 68% of customers stop doing business with a company due to feeling like the company was indifferent towards them. million in 2004 to $6.5 Figure, back in 2011 the Speciality Coffee Association of America found that the average 16 oz cup of coffee costs around $1.17 image source. image source. image source.

Retention 115
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How To Develop Your Customer Retention Strategy

ConversionXL

In a 2000 study found 68% of customers stop doing business with a company due to feeling like the company was indifferent towards them. million in 2004 to $6.5 Figure, back in 2011 the Speciality Coffee Association of America found that the average 16 oz cup of coffee costs around $1.17 image source. image source. image source.

Retention 112
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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

In a 2000 study found 68% of customers stop doing business with a company due to feeling like the company was indifferent towards them. million in 2004 to $6.5 Figure, back in 2011 the Speciality Coffee Association of America found that the average 16 oz cup of coffee costs around $1.17 image source. image source. image source.

Retention 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

In a 2000 study found 68% of customers stop doing business with a company due to feeling like the company was indifferent towards them. million in 2004 to $6.5 Figure, back in 2011 the Speciality Coffee Association of America found that the average 16 oz cup of coffee costs around $1.17 image source. image source. image source.

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25 Best Startup Failure Post-Mortems of All Time

www.chubbybrain.com

declined Microsoft’s offer (summer 2000) to be the first enterprise software company with a.NET product (a Microsoft employee came back from a follow-up meeting with Allen and said “He reminds me of a lot of CEOs of companies that we’ve worked with… that have gone bankrupt.”). During this year they.