Expert insights. Personalized for you.
Yet, offboarding is such an important and under-rated opportunity to provide a positive experience that can actually yield advocates, saved customers, and higher retention. Being able to save a churning customer is the holy grail of retention. Acquisition retention MORE
Recognition leads to happy employees, better retention, and better business results. Professionalisms David Friedman management managing employees people management talent management talent retention MORE
Knowledge retention is a process for identifying. Knowledge retention isn’t a corporate nicety. Successful knowledge retention programs answer three key questions: What knowledge may be lost? Why knowledge retention matters. Knowledge retention makes information transferrable. Smaller businesses have an even greater stake in knowledge retention: “they are often more vulnerable than larger organizations in terms of losing key personnel.”. MORE
Thinking Aloud employee retention Jeanet Wade talent management talent retentionWorried that your best employees will hastily break away from your organization at the first opportunity? Jeanet Wade shares her thoughts. MORE
Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention. MORE
How to Improve Customer Retention Through Paid Search written by John Jantsch read more at Duct Tape Marketing. But the great thing about paid search is that it’s also a powerful way to improve customer retention. Here are some ways to put paid search to use specifically in boosting customer retention for your brand. Using specific paid search tactics can boost customer retention and ensure the long-term health of your business MORE
Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before. But the playing field has become more crowded and leveled out. As a result, more and more organizations are realizing that their greatest assets are their employees. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%. And yet…Forrester found that 70% of CMOs did not list retention as a top priority. Phase 4 – Make Your Retention Strategy Personal. MORE
Staff retention is the art and science of holding onto your valuable team and avoiding the cost of rehiring, which doesn’t just consist of the immediate cost implications. Why is staff retention so important? What’s the secret of staff retention? If you’re assuming staff retention is all about paying the highest wages, you’ll be pleasantly surprised to learn that’s very far from the case. You can also aid retention by investing in staff training. MORE
The post Five Tech Solutions For Client Retention And Communication For Freelancers appeared first on Young Upstarts. Remote work and freelancing are professional roles that involve an incredible amount of effort, tech-savvy, and time management. MORE
Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions. MORE
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. ” In one case study, retention marketing software firm Windsor Circle shared how much one of its clients benefitted from strategic post-purchase emails. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL. Blog email intermediate ltv post-purchase retention MORE
Products & Services employee motivation employee retention Michele BaileyMichelle Bailey shares five ways leaders can express gratitude to employees during the holidays and make the practice a regular feature of their organization. The post Is Your Boss A Grinch? MORE
Net Dollar Retention (NDR) and Net Revenue Retention (NRR) are both important measurements in any business but many companies conflate the two or (more frequently) only report on one. Both are key metrics but for different reasons. Equally important is separating out NRR for your largest customers versus the rest of your customers since often the behavior of large customers is markedly different than average customers. MORE
Professionalisms employee management employee retention human resources Michele BaileyWhen it comes to retaining top employees, Michele Bailey offers three points companies and their leaders should think about. The post Why Are Good Employees Leaving Your Company? MORE
Professionalisms Beth VanStory Christine Corte finding talent hiring talent acquisition talent retentionThe impact of work from home and the rapid adoption of technologies like Zoom and MS Teams that made it possible have led to significant hiring challenges. MORE
While many businesses tend to focus on bringing new customers to their business, it’s not uncommon for customer retention to receive far less attention – but established customers have a critical role to play in the success of your business. For your business to enjoy the benefits of a strong established customer base, you will need to focus on customer retention strategies – and here are three particularly beneficial ideas in this regard to keep in mind: 1. MORE
Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. If retention (a long-term relationship) is your focus, your funnel can be optimized to encourage people to convert again and again. Why Is Retention Important? Therefore, focusing your efforts on retention optimization instead of acquisition optimization will yield a higher ROI. MORE
The idea behind customer retention is building brand loyalty. Here are some effective marketing strategies for customer retention for your business. . The post Effective Marketing Strategies For Customer Retention appeared first on Young Upstarts. MORE
Thinking Aloud human resources managing talent Matt Abbott talent management talent retentionThe pandemic has left several small businesses under-employed. As a result, retaining great employees has become crucial for companies. MORE
Most organisations struggle through retention crises in spite of paying their employees as per the highest standards. Here’s how different management styles impact retention crises differently. The post How Management Styles Are Affecting The Retention Crisis appeared first on Young Upstarts. Professionalisms employee retention management managing people Michael McCloy workplace cultureby Michael McCloy of Maximillion GPS Adventures. MORE
In a nutshell, customer retention is the key to any business that wants to keep its costs low and sales high. One of achieving this goal is customer retention. So what is customer retention? Customer Retention, Explained. MORE
Armed with AI-powered data insights and automated platforms, higher education institutions see a number of benefits, including improving the admissions process, boosting student retention, automating manual tasks, and improving student experience. Machine learning increases students retention. MORE
Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Are you actively working on retention? Have you outlined and initiated a formal customer retention strategy? A study by Harvard Business School found that increasing customer retention by even 5% can increase profits by 25 – 95%. And yet, the 2019 CMO Survey found that nearly half of CMOs don’t expect to improve retention this year. MORE
In a perfect world, your nonprofit will never need to rely on your document retention policy. If your board ever has to face the distressing circumstances of dealing with allegations or litigation, having a document retention policy could save the day. Retention. MORE
Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Because having a strong, loyal team is crucial to an organization’s success, let’s consider ways to improve employee retention. Providing necessary to new hires is the best way to strengthen the team and improve employee retention. by Ben Hoffman, co-founder of CityHUNT. MORE
Here are some tips to increase employee retention, while transforming your new hires into brilliant talents in the company. Others employee retention hiring practices new hire talent management MORE
Documentation of retention policies. The post Recruiting and Retention for Women in STEM appeared first on WECAN. Science, technology, engineering, and mathematics (STEM) jobs remain one of the fastest-growing fields with some of the best pay. The Bureau of Labor Standards predicted that overall STEM employment would grow by 13% between 2012 and 2022. In other words, there are plenty of jobs in the field to go around. MORE
Professionalisms employee retention human resources leadership Leon Goren management talent managementAs a leader it’s imperative to understand why employees choose to leave. Leon Goren of PEO Leadership shares 5 reasons why you may start losing your people in the coming months. MORE
Talent retention has never been more critical, and companies need to know how to manage their top marketing people so they don’t lose them. Professionalisms Debbie Qaqish talent management talent retention MORE
Employee retention should always be near the top of the priority list for any owner of a small business or personnel manager at a larger company. Here are a few things you might consider doing to help increase employee satisfaction and, thus, employee retention rates. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%. And yet…Forrester found that 70% of CMOs did not list retention as a top priority. Phase 4 – Make Your Retention Strategy Personal. MORE
Resources customer acquisition customer retention digital marketing mobile marketing subscription marketingA healthy subscriber list is one of the most essential elements of your mobile marketing strategy. Here's how to grow your mobile marketing list. MORE
Invest in these five worthwhile health and wellbeing perks for your employees today and you’ll soon see an improvement in recruitment and retention. Others employee retention health and wellness managing employees talent retention MORE
Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers. MORE
The post How To Boost Retention Of Remote Employees appeared first on Young Upstarts. Professionalisms employee retention managing people people management remote workers remote workforce Ryan Fyfe talent retention MORE
Customer retention is a key driver to your success as a startup. When you have high customer retention rates, you don’t have to outlay as much money on marketing since it’s cheaper to sell to someone who has already bought from you than going after brand new shoppers. MORE
Why Do Corporations and Organizations Need an Email Retention Policy? All corporations and organizations need to have an email retention policy because they are subject to many laws, regulations and liabilities. Email retention requirements vary substantially. Courts won’t ask for more information than what an organization’s retention policy requires as long as the policy follows all state laws, federal laws and regulations. MORE
Professionalisms company culture employee retention Lauren Winans office cultureBy prioritizing a healthy company culture, you enable your company to attract and keep talented employees, says Lauren Winans. MORE
Common wisdom around millennial retention almost always leans towards keeping them busy with direction. by Nick Craig, President of the Core Leadership Institute. As a young company, you might naturally gravitate toward seeking young talent. Yet even if you’re a millennial yourself, you may not have the answer to the unique challenges that come along with attracting and maintaining high-achieving millennials. MORE
Professionalisms employee retention managing employees talent managementRetaining employees is an important thing to do for any business to do. Erin Yurday, CEO, Co-founder and Editor of NimbleFins shares how provide a good work environment with enough benefits to help retain employees. MORE
The post 5 Ways Ecommerce Brands Are Improving Customer Retention appeared first on Young Upstarts. Others customer retention ecommerce selling onlineEcommerce is booming right now. These are 5 of the most effective strategies that ecommerce businesses are using to retain customers. MORE
A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. So, let’s have a look at some of those critical employee retention mistakes that an employer must avoid! Not letting go of bad ones: We know that this topic is about employee retention and how costly it is to recruit another one. by Rochelle Ceira. MORE
Retention Related Topics YoungUpstarts
AUGUST 9, 2021
The post How To Boost Retention Of Remote Employees appeared first on Young Upstarts. Professionalisms employee retention managing people people management remote workers remote workforce Ryan Fyfe talent retention
YoungUpstarts
SEPTEMBER 7, 2021
The idea behind customer retention is building brand loyalty. Here are some effective marketing strategies for customer retention for your business. . The post Effective Marketing Strategies For Customer Retention appeared first on Young Upstarts.
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YoungUpstarts
MAY 24, 2021
The post 5 Ways Ecommerce Brands Are Improving Customer Retention appeared first on Young Upstarts. Others customer retention ecommerce selling onlineEcommerce is booming right now. These are 5 of the most effective strategies that ecommerce businesses are using to retain customers.
VC Adventure
MARCH 4, 2021
Net Dollar Retention (NDR) and Net Revenue Retention (NRR) are both important measurements in any business but many companies conflate the two or (more frequently) only report on one. Both are key metrics but for different reasons. Equally important is separating out NRR for your largest customers versus the rest of your customers since often the behavior of large customers is markedly different than average customers.
The Startup Magazine
SEPTEMBER 20, 2021
Customer retention is a key driver to your success as a startup. When you have high customer retention rates, you don’t have to outlay as much money on marketing since it’s cheaper to sell to someone who has already bought from you than going after brand new shoppers.
YoungUpstarts
MAY 30, 2019
Staff retention is the art and science of holding onto your valuable team and avoiding the cost of rehiring, which doesn’t just consist of the immediate cost implications. Why is staff retention so important? What’s the secret of staff retention? If you’re assuming staff retention is all about paying the highest wages, you’ll be pleasantly surprised to learn that’s very far from the case. You can also aid retention by investing in staff training.
The Startup Magazine
MAY 26, 2020
Employee retention should always be near the top of the priority list for any owner of a small business or personnel manager at a larger company. Here are a few things you might consider doing to help increase employee satisfaction and, thus, employee retention rates.
YoungUpstarts
NOVEMBER 29, 2019
The post Five Tech Solutions For Client Retention And Communication For Freelancers appeared first on Young Upstarts. Remote work and freelancing are professional roles that involve an incredible amount of effort, tech-savvy, and time management.
YoungUpstarts
MAY 5, 2015
A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. So, let’s have a look at some of those critical employee retention mistakes that an employer must avoid! Not letting go of bad ones: We know that this topic is about employee retention and how costly it is to recruit another one. by Rochelle Ceira.
YoungUpstarts
NOVEMBER 15, 2019
Most organisations struggle through retention crises in spite of paying their employees as per the highest standards. Here’s how different management styles impact retention crises differently. The post How Management Styles Are Affecting The Retention Crisis appeared first on Young Upstarts. Professionalisms employee retention management managing people Michael McCloy workplace cultureby Michael McCloy of Maximillion GPS Adventures.
Board Effect
NOVEMBER 9, 2020
In a perfect world, your nonprofit will never need to rely on your document retention policy. If your board ever has to face the distressing circumstances of dealing with allegations or litigation, having a document retention policy could save the day. Retention.
Lightspeed Venture Partners
AUGUST 12, 2013
Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.
YoungUpstarts
AUGUST 6, 2018
Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Because having a strong, loyal team is crucial to an organization’s success, let’s consider ways to improve employee retention. Providing necessary to new hires is the best way to strengthen the team and improve employee retention. by Ben Hoffman, co-founder of CityHUNT.
YoungUpstarts
JUNE 10, 2020
Armed with AI-powered data insights and automated platforms, higher education institutions see a number of benefits, including improving the admissions process, boosting student retention, automating manual tasks, and improving student experience. Machine learning increases students retention.
YoungUpstarts
OCTOBER 5, 2018
Common wisdom around millennial retention almost always leans towards keeping them busy with direction. by Nick Craig, President of the Core Leadership Institute. As a young company, you might naturally gravitate toward seeking young talent. Yet even if you’re a millennial yourself, you may not have the answer to the unique challenges that come along with attracting and maintaining high-achieving millennials.
YoungUpstarts
AUGUST 6, 2021
Invest in these five worthwhile health and wellbeing perks for your employees today and you’ll soon see an improvement in recruitment and retention. Others employee retention health and wellness managing employees talent retention
YoungUpstarts
JUNE 2, 2017
Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before. But the playing field has become more crowded and leveled out. As a result, more and more organizations are realizing that their greatest assets are their employees.
ConversionXL
FEBRUARY 20, 2019
Knowledge retention is a process for identifying. Knowledge retention isn’t a corporate nicety. Successful knowledge retention programs answer three key questions: What knowledge may be lost? Why knowledge retention matters. Knowledge retention makes information transferrable. Smaller businesses have an even greater stake in knowledge retention: “they are often more vulnerable than larger organizations in terms of losing key personnel.”.
YoungUpstarts
AUGUST 12, 2021
Thinking Aloud employee retention Jeanet Wade talent management talent retentionWorried that your best employees will hastily break away from your organization at the first opportunity? Jeanet Wade shares her thoughts.
ConversionXL
JUNE 3, 2019
Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Are you actively working on retention? Have you outlined and initiated a formal customer retention strategy? A study by Harvard Business School found that increasing customer retention by even 5% can increase profits by 25 – 95%. And yet, the 2019 CMO Survey found that nearly half of CMOs don’t expect to improve retention this year.
ConversionXL
JANUARY 26, 2017
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. ” In one case study, retention marketing software firm Windsor Circle shared how much one of its clients benefitted from strategic post-purchase emails. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL. Blog email intermediate ltv post-purchase retention
YFS Magazine
MARCH 24, 2016
Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers.
ConversionXL
OCTOBER 12, 2015
Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. If retention (a long-term relationship) is your focus, your funnel can be optimized to encourage people to convert again and again. Why Is Retention Important? Therefore, focusing your efforts on retention optimization instead of acquisition optimization will yield a higher ROI.
YoungUpstarts
OCTOBER 28, 2021
Recognition leads to happy employees, better retention, and better business results. Professionalisms David Friedman management managing employees people management talent management talent retention
YoungUpstarts
NOVEMBER 17, 2021
Others employee motivation employee retention managing people people management
YoungUpstarts
AUGUST 26, 2021
Here are some tips to increase employee retention, while transforming your new hires into brilliant talents in the company. Others employee retention hiring practices new hire talent management
YoungUpstarts
NOVEMBER 12, 2021
Professionalisms employee management employee retention human resources Michele BaileyWhen it comes to retaining top employees, Michele Bailey offers three points companies and their leaders should think about. The post Why Are Good Employees Leaving Your Company?
YoungUpstarts
NOVEMBER 8, 2021
Professionalisms company culture employee retention Lauren Winans office cultureBy prioritizing a healthy company culture, you enable your company to attract and keep talented employees, says Lauren Winans.
Women Entrepreneurs Can
JUNE 17, 2021
In a nutshell, customer retention is the key to any business that wants to keep its costs low and sales high. One of achieving this goal is customer retention. So what is customer retention? Customer Retention, Explained.
YoungUpstarts
AUGUST 2, 2021
Talent retention has never been more critical, and companies need to know how to manage their top marketing people so they don’t lose them. Professionalisms Debbie Qaqish talent management talent retention
Board Effect
MAY 24, 2019
Why Do Corporations and Organizations Need an Email Retention Policy? All corporations and organizations need to have an email retention policy because they are subject to many laws, regulations and liabilities. Email retention requirements vary substantially. Courts won’t ask for more information than what an organization’s retention policy requires as long as the policy follows all state laws, federal laws and regulations.
Women Entrepreneurs Can
APRIL 19, 2020
Documentation of retention policies. The post Recruiting and Retention for Women in STEM appeared first on WECAN. Science, technology, engineering, and mathematics (STEM) jobs remain one of the fastest-growing fields with some of the best pay. The Bureau of Labor Standards predicted that overall STEM employment would grow by 13% between 2012 and 2022. In other words, there are plenty of jobs in the field to go around.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%. And yet…Forrester found that 70% of CMOs did not list retention as a top priority. Phase 4 – Make Your Retention Strategy Personal.
YoungUpstarts
NOVEMBER 29, 2021
Products & Services employee motivation employee retention Michele BaileyMichelle Bailey shares five ways leaders can express gratitude to employees during the holidays and make the practice a regular feature of their organization. The post Is Your Boss A Grinch?
YoungUpstarts
OCTOBER 15, 2021
Professionalisms Beth VanStory Christine Corte finding talent hiring talent acquisition talent retentionThe impact of work from home and the rapid adoption of technologies like Zoom and MS Teams that made it possible have led to significant hiring challenges.
YoungUpstarts
SEPTEMBER 24, 2021
Thinking Aloud human resources managing talent Matt Abbott talent management talent retentionThe pandemic has left several small businesses under-employed. As a result, retaining great employees has become crucial for companies.
YoungUpstarts
SEPTEMBER 13, 2021
Professionalisms employee retention managing employees talent managementRetaining employees is an important thing to do for any business to do. Erin Yurday, CEO, Co-founder and Editor of NimbleFins shares how provide a good work environment with enough benefits to help retain employees.
Duct Tape Marketing
JULY 23, 2019
How to Improve Customer Retention Through Paid Search written by John Jantsch read more at Duct Tape Marketing. But the great thing about paid search is that it’s also a powerful way to improve customer retention. Here are some ways to put paid search to use specifically in boosting customer retention for your brand. Using specific paid search tactics can boost customer retention and ensure the long-term health of your business
YoungUpstarts
JULY 15, 2021
Professionalisms employee retention human resources leadership Leon Goren management talent managementAs a leader it’s imperative to understand why employees choose to leave. Leon Goren of PEO Leadership shares 5 reasons why you may start losing your people in the coming months.
Lightspeed Venture Partners
AUGUST 6, 2012
Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%. And yet…Forrester found that 70% of CMOs did not list retention as a top priority. Phase 4 – Make Your Retention Strategy Personal.
YoungUpstarts
MAY 18, 2021
Resources customer acquisition customer retention digital marketing mobile marketing subscription marketingA healthy subscriber list is one of the most essential elements of your mobile marketing strategy. Here's how to grow your mobile marketing list.
Women Entrepreneurs Can
AUGUST 11, 2019
While many businesses tend to focus on bringing new customers to their business, it’s not uncommon for customer retention to receive far less attention – but established customers have a critical role to play in the success of your business. For your business to enjoy the benefits of a strong established customer base, you will need to focus on customer retention strategies – and here are three particularly beneficial ideas in this regard to keep in mind: 1.
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