I'd argue that culture fit is the most important aspect of retaining great employees above anything else MORE
Customer Success churn SaaS SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention Startup HelpIn working with a number of SaaS portfolio companies, I have found that there are two causes of churn that occur more frequently than any others. They are: Failure to successfully onboard the customer Loss of the champion who drove the purchase Looking at these in order: Failure to successfully onboard It’s easy to understand. MORE
Here are ten tips that will help you make sure your employees are around for many years MORE
The path toward turning new hires into long-term employees starts well before their first day on the job. How to Hire the Best MORE
Don't neglect using social media as a tool to improve customer retention. I share 4 ways to use it in this article. Marketing MORE
You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog. MORE
Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention. MORE
Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit. MORE
Consumer retention is the key to both happy customers and a healthy bottom line. Sales MORE
Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
How you can capture a return on investment on giving thanks and appreciation approach for high ultimate returns, conversions, employee retention and greater business success. MORE
Where customers are concerned, there are a few key things you absolutely need to know MORE
Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions. MORE
International consumer study shows how to keep customers happy and coming back for more MORE
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL. MORE
To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them. MORE
Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom MORE
Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent. MORE
With a new free IoT beer fridge program, companies around the US can track just how much their employees are drinking each week. Work-Life Balance MORE
Increasing retention helps avoid this. A new feature for users in iOS 11 makes it easier for your app to disappear from you users' screens forever. Innovate MORE
Our employees have a direct and often intimate relationship with our customers, and we succeed when they're performing at their best. MORE
Support has an employee retention problem. Part of the fix is building career paths for individual contributors MORE
Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention. MORE
The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste. MORE
Why employee retention may be your biggest competitive advantage MORE
Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas MORE
But customer retention ensures additional business at negligible costs. Three things that are critical to your customer retention strategy are: Deliver Top Quality Service: You may have built the ‘best’ service delivery process to ensure top quality service. General Business Consultancy Customer Retention Strategy Go to Market strategies GTM Start-ups Strategy MORE
Accepting This One Simple Fact Could Improve Employee Retention50% of People Who Leave Companies Do So Because of Their Boss MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that. MORE
Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers. MORE
This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep. MORE
It's easier to keep a current customer than to acquire a new one MORE
8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty. MORE
How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market MORE
Suffering with a low retention rate only compounds that challenge. Fortunately, there are some simple strategies you can implement to improve employee retention in your small business, even as you begin working on those bigger fixes. MORE
Best-in-class companies know the secret for hiring great people at full employment. How to Hire the Best MORE
A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. by Rochelle Ceira. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Retention Related Topics ConversionXL
JANUARY 26, 2017
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.
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Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers.
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Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.
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OCTOBER 12, 2015
Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention.
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To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.
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Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
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Don't neglect using social media as a tool to improve customer retention. I share 4 ways to use it in this article. Marketing
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Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom
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Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.
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How you can capture a return on investment on giving thanks and appreciation approach for high ultimate returns, conversions, employee retention and greater business success.
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Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.
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Apple announced record retail staff retention for 2015. Here's what we can all learn from some of its simple staff retention methods
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JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
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With a new free IoT beer fridge program, companies around the US can track just how much their employees are drinking each week. Work-Life Balance
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I'd argue that culture fit is the most important aspect of retaining great employees above anything else
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Suffering with a low retention rate only compounds that challenge. Fortunately, there are some simple strategies you can implement to improve employee retention in your small business, even as you begin working on those bigger fixes.
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Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
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Increasing retention helps avoid this. A new feature for users in iOS 11 makes it easier for your app to disappear from you users' screens forever. Innovate
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SEPTEMBER 30, 2011
This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep.
Inc Startups
JULY 12, 2013
Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent.
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The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.
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In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that.
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How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market
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Customer Success churn SaaS SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention Startup HelpIn working with a number of SaaS portfolio companies, I have found that there are two causes of churn that occur more frequently than any others. They are: Failure to successfully onboard the customer Loss of the champion who drove the purchase Looking at these in order: Failure to successfully onboard It’s easy to understand.
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AUGUST 28, 2015
Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas
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International consumer study shows how to keep customers happy and coming back for more
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You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog.
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Here are ten tips that will help you make sure your employees are around for many years
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