Post-Purchase Emails: How to Boost Retention and LTV

ConversionXL

Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.

Improve Customer Retention With 5 Useful Tips

YFS Magazine

Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound
 strategies every small business can use to retain more customers.

Engagement -> Retention -> Growth

Lightspeed Venture Partners

Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.

Retention Optimization: How to Increase the Value of a Conversion

ConversionXL

Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention.

6 Critical Employee Retention Mistakes To Avoid

YoungUpstarts

A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. by Rochelle Ceira.

[Infographic] How To Create A Winning Employee Retention Strategy

YoungUpstarts

To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.

How Smarter Hiring Leads to Stronger Retention

Inc Startups

The path toward turning new hires into long-term employees starts well before their first day on the job. How to Hire the Best

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

4 Ways to Use Social Media to Improve Your Customer Retention Rates

Inc Startups

Don't neglect using social media as a tool to improve customer retention. I share 4 ways to use it in this article. Marketing

Reflection, Retention, and Juxtapositions of July!

The Product Guy

Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom

The ROI Of Giving: Higher Retention And Conversions To Be Very Thankful About

Inc Startups

How you can capture a return on investment on giving thanks and appreciation approach for high ultimate returns, conversions, employee retention and greater business success.

After the Purchase: Optimizing Customer Retention Through Gamification

ConversionXL

Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.

How to Project Customer Retention for a Subscription Business

Lightspeed Venture Partners

Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.

What Everyone Can (And Should) Learn from Apple's Staff Retention

Inc Startups

Apple announced record retail staff retention for 2015. Here's what we can all learn from some of its simple staff retention methods

The #1 Way to Improve Employee Retention in Customer Support

Inc Startups

Support has an employee retention problem. Part of the fix is building career paths for individual contributors

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

3 Ways to Improve Employee Retention in Your Small Business

Blogtrepreneur | Entrepreneur Blog

Suffering with a low retention rate only compounds that challenge. Fortunately, there are some simple strategies you can implement to improve employee retention in your small business, even as you begin working on those bigger fixes.

How Important is Culture Fit for Employee Retention?

Inc Startups

I'd argue that culture fit is the most important aspect of retaining great employees above anything else

Superbosses Don't Care About Retention

Inc Startups

So says the author of a new book. Are you buying his argument

The Surprising Way Anheuser Busch Wants to Help Your Employee Retention

Inc Startups

With a new free IoT beer fridge program, companies around the US can track just how much their employees are drinking each week. Work-Life Balance

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

8 Social Media Hacks to Increase Customer Retention

Duct Tape Marketing

8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.

Want to Improve Your Hiring and Retention? Throw Out your HR Playbook

Inc Startups

Best-in-class companies know the secret for hiring great people at full employment. How to Hire the Best

1 Small Change in iOS 11 Makes Mobile App Retention More Important Than Ever. 3 Ways to Succeed

Inc Startups

Increasing retention helps avoid this. A new feature for users in iOS 11 makes it easier for your app to disappear from you users' screens forever. Innovate

Why employee retention may be your biggest competitive advantage

Inc Startups

Why employee retention may be your biggest competitive advantage

This Simple, No-Cost Tool Can Boost Employee Retention And Productivity

Inc Startups

Our employees have a direct and often intimate relationship with our customers, and we succeed when they're performing at their best.

Four Ways To Retain Employees When Business Is Booming

YFS Magazine

Grow Human Capital employee retention HR human capitalWhen a small business experiences the good fortune of an extended growth period, it’s critical to maintain a low employee turnover rate.

SaaS Math: Activation, Retention and Churn

StartupCFO

This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep.

Best Way to Track Customer Retention

Inc Startups

Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent.

The Top 10 Things We Have Learned about Client Retention

Guy Nirpaz

In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that.

4 Tips for Employee Retention

Inc Startups

How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market

The Right New Hire Onboarding Process Can Help Drive Retention

Early Growth Financial Services

The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.

5 Customer Retention Metrics Your Business Can't Afford to Ignore

Inc Startups

Where customers are concerned, there are a few key things you absolutely need to know

Accepting This One Simple Fact Could Improve Employee Retention

Inc Startups

Accepting This One Simple Fact Could Improve Employee Retention50% of People Who Leave Companies Do So Because of Their Boss

15 Practical Ideas to Improve Your Customer Retention Rate

Inc Startups

It's easier to keep a current customer than to acquire a new one

Three Ways to Increase Retention Within Your Small Business

Inc Startups

Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas

Study Shows Keys to Customer Retention for Online and In-Store Retailers

Inc Startups

International consumer study shows how to keep customers happy and coming back for more

Top Two Reasons for Churn

For Entrepreneurs

Customer Success churn SaaS SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention Startup HelpIn working with a number of SaaS portfolio companies, I have found that there are two causes of churn that occur more frequently than any others. They are: Failure to successfully onboard the customer Loss of the champion who drove the purchase Looking at these in order: Failure to successfully onboard It’s easy to understand.

The 1 Rule to Achieving Growth and Retention

Inc Startups

Achieving revenue growth and employee retentionsimultaneously requires a lot, but there is one very important rulecompanies should consider to be successful at both