Millennial Retention Is all About Purpose; So What Is Purpose?

YoungUpstarts

Common wisdom around millennial retention almost always leans towards keeping them busy with direction. by Nick Craig, President of the Core Leadership Institute. As a young company, you might naturally gravitate toward seeking young talent.

Improving Employee Retention To Build A Strong Team

YoungUpstarts

Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Professionalisms Ben Hoffman employee retention staff welfare teambuilding workplace culture

6 Critical Employee Retention Mistakes To Avoid

YoungUpstarts

A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. by Rochelle Ceira.

Engagement -> Retention -> Growth

Lightspeed Venture Partners

Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.

[Infographic] How To Create A Winning Employee Retention Strategy

YoungUpstarts

To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.

Employee Retention: 7 Ways To Attract And Keep Top Talent

YoungUpstarts

Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before.

Improve Customer Retention With 5 Useful Tips

YFS Magazine

Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound
 strategies every small business can use to retain more customers.

Post-Purchase Emails: How to Boost Retention and LTV

ConversionXL

Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.

After the Purchase: Optimizing Customer Retention Through Gamification

ConversionXL

Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

How to Project Customer Retention for a Subscription Business

Lightspeed Venture Partners

Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

3 concepts necessary for team retention

Jeff Hilimire

Gene’s position is that the following three focus areas are the keys to employee retention: Create a compelling mission. The post 3 concepts necessary for team retention appeared first on Begin the Begin. Gene Hammett’s article for Inc, 3 Core Principles You Need to Attract and Retain Top Talent , is worth a read for any leadership team. And bonus, in the article he shares thoughts from Mike Popowski , CEO of Atlanta-based Dagger.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

Creating customers for life: 50 resources on loyalty, churn and customer retention

The Next Web

You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog.

Don’t get screwed: Focus on customer retention over acquisition

The Next Web

The post Don’t get screwed: Focus on customer retention over acquisition appeared first on The Next Web. Andrew Fullerton is the VP of Sales at Emarsys.

As it turns out, app retention & conversion are hard

Austin Startup

The report offers engagement, retention, and monetization insights from 572 Financial Services, SaaS, eCommerce, and Media/Entertainment apps, with 1.3b Spoiler : user retention and conversion are hard. Retention The scary reverse-hockey stick chart shows up in this report, too. Retention shows a massive drop one week after install, and continues to gently slope downward through the eighth week.

8 Social Media Hacks to Increase Customer Retention

Duct Tape Marketing

8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.

The Top 10 Things We Have Learned about Client Retention

Guy Nirpaz

In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that.

College Retention Partner Upswing Opens Headquarters in Austin after Graduating from Dallas Tech Accelerator

Austin Startup

Higher education in Austin, and the surrounding areas, may see an increase in student retention rates and technology-facilitated learning, if recently migrated company Upswing has anything to say about it. Digital austin startup upswing

A ‘People First’ Strategy Is How Great Companies Thrive

YFS Magazine

Employee retention is important for businesses large and small. Grow Human Capital company culture employee retention HR human capital human resourcesLosing team members is not only disruptive, it’s also costly and time-consuming.

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The Right New Hire Onboarding Process Can Help Drive Retention

Early Growth Financial Services

The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.

Top Two Reasons for Churn

For Entrepreneurs

Customer Success churn SaaS SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention Startup HelpIn working with a number of SaaS portfolio companies, I have found that there are two causes of churn that occur more frequently than any others. They are: Failure to successfully onboard the customer Loss of the champion who drove the purchase Looking at these in order: Failure to successfully onboard It’s easy to understand.

Four Ways To Retain Employees When Business Is Booming

YFS Magazine

Grow Human Capital employee retention HR human capitalWhen a small business experiences the good fortune of an extended growth period, it’s critical to maintain a low employee turnover rate.

4 Valid Reasons To Fire A Client Asap

YFS Magazine

Customer Service Grow client relations customer retention unhappy customersIt’s key to remember that not every client is valuable. There are some that you can not only live without, but would be better off doing so.

4 Ways To Keep Your Clients Happy And Loyal

YFS Magazine

Customer Service Grow customer experience customer loyalty customer retentionYour reputation in business is everything, and here's a look at how we empowered our customers and clients to build ours for us.

5 Ways To Retain Top Talent Without Paying More

YFS Magazine

Company Culture Grow Human Capital company culture employee retention human capitalThere’s nothing worse spending time, money, and energy training employees to be the best, just to have them walk out on you a year or two later.

Manage Customer Success to Reduce Churn

For Entrepreneurs

Building for Success Customer Success SaaS Startup Help churn SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and […].

How To Build Momentum (You Need) To Reach Your First Million

YFS Magazine

Culture company culture employee appreciation employee management employee retention leadership team developmentHere are five ways you can inject more drive, passion, and energy into your company.

One Entrepreneur Decided To Treat Employees Like Grown-Ups — And This Happened

YFS Magazine

Grow Human Capital company culture employee retention HR human capital human resources leadership workplace developmentMost entrepreneurs understand the value of trust building and how it correlates with their bottom line.

Can Retailers Win Their Customers Back From Amazon?

YFS Magazine

Grow customer loyalty customer retention customer servicer marketing salesBuilding a sustainable business is about having these elements in place and meeting the changing expectations and buying behaviors of today's customers.

Are Your Customers Hooked And Happy? Here’s How To Know For Sure

YFS Magazine

Customer Service Grow customer experience customer feedback customer retention customer satisfaciton customer surveysHere are some actionable strategies to help you gather feedback that's meaningful to your business.

8 Tips To Overcome Workplace Conflict With Employees

YFS Magazine

Grow Human Capital company culture employee retention HR human capital human resourcesIt is vital that you treat your employees with respect and dignity if you want to have a successful business.

Book: The Alliance

Feld Thoughts

Books casnocha employee hiring hoffman retention the alliance Reid Hoffman, Ben Casnocha, and Chris Yeh have written an outstanding and important book called The Alliance: Managing Talent in the Networked Age. I encourage you to get a copy right now and read it this weekend.

8 Incredible Online Tools For Retaining Customers

YFS Magazine

Customer Service Grow customer experience customer retention marketing online toolsWhile growing your customer base is most certainly important, so too is retaining the customers you already have.

How Startup Companies Can Attract And Retain Customers

YoungUpstarts

With this in mind, the most important step toward retention is attracting potential repeat customers to begin with. Others customer retention customer service customer service managementSo, you’re ready to launch your startup, or perhaps you already have.

5 Small Ways To Create A Company Culture Of Happiness

YFS Magazine

Grow Human Capital company culture employee retention HR human capital human resources workplace developmentMany companies are so focused on innovation, sales or productivity that they forget about the people who make it happen.

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Strong Leaders Always Play The Blame Game

YFS Magazine

Grow Human Capital company culture employee retention employee turnover hiring employees HR human capital leadershipWhenever a business experiences consistently high employee turnover, strong leaders understand that the key to success is to always blame someone else.

10 Reasons Employees Leave The Companies They Once Loved

YFS Magazine

Grow Human Capital company culture employee retention employee turnover HR human capital human resources leadership managementAttracting key startup talent is one thing. Keeping it is another. Here's a look at ten reasons employees leave and how to keep them instead.

An Office Without Borders: How To Successfully Implement A Remote Working Policy

YFS Magazine

Culture Workspaces company culture employee retention remote working telecommuting workplacesI strongly believe in the power of working remotely — it gets employees away from the office and helps them balance their busy lives. But remote work comes with its own challenges.

5 Unconventional Customer Service Practices That Get Results

YFS Magazine

Customer Service Grow customer experience customer loyalty customer retention customer servicer marketingService reps need to have a wide variety of skills to be able to satisfy today's customer. Training should go beyond product knowledge and old school canned responses.

Managing Employees: Are You Making These 6 Huge Mistakes?

YFS Magazine

Grow Human Capital company culture employee management employee retention hiring employees HR human capitalThere’s always something you can be doing to make your employee’s lives better while increasing the capability of your workplace, and there’s never a wrong time to start.