YFS Magazine

MARCH 24, 2016

Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound
 strategies every small business can use to retain more customers.

Retention 41

Retention Customer Small Business 41

ConversionXL

OCTOBER 12, 2015

Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention.

Retention 38

Retention Conversion Acquisition eCommerce 38

ConversionXL

AUGUST 24, 2015

Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.

Retention 61

Retention Customer Programming Redemption 61

Lightspeed Venture Partners

AUGUST 12, 2013

Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.

Retention 21

Retention Metrics Conversion Product 21

ConversionXL

JANUARY 26, 2017

Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.

Retention 21

Retention eCommerce Email Customer 21

Duct Tape Marketing

DECEMBER 31, 2015

8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.

Social Media 35

Social Media Retention Arizona Media 35

Inc Startups

JANUARY 27, 2015

Why employee retention may be your biggest competitive advantage

Retention 30

Retention Employee 30

Inc Startups

MARCH 29, 2017

I'd argue that culture fit is the most important aspect of retaining great employees above anything else

Retention 31

Retention Employee 31

Inc Startups

JULY 26, 2016

It's easier to keep a current customer than to acquire a new one

Customer 42

Customer Retention 42

Inc Startups

SEPTEMBER 5, 2016

Where customers are concerned, there are a few key things you absolutely need to know

Retention 39

Retention Metrics Customer 39

The Product Guy

JUNE 8, 2014

Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom

Retention 24

Retention Hosting Networking Conversion 24

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

Retention 25

Retention Developer Customer Programming 25

Inc Startups

AUGUST 7, 2014

How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market

Retention 29

Retention Marketing Employee 29

Inc Startups

AUGUST 1, 2016

Accepting This One Simple Fact Could Improve Employee Retention50% of People Who Leave Companies Do So Because of Their Boss

Retention 35

Retention Employee 35

The Next Web

JUNE 15, 2014

You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog.

Retention 61

Retention Customer Web Marketing 61

Inc Startups

MAY 5, 2016

Apple announced record retail staff retention for 2015. Here's what we can all learn from some of its simple staff retention methods

Retention 19

Retention 19

Inc Startups

MAY 19, 2015

Here are ten tips that will help you make sure your employees are around for many years

Retention 30

Retention Employee 30

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

Retention 30

Retention Developer Customer Programming 30

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

Retention 29

Retention Developer Customer Programming 29

Early Growth Financial Services

APRIL 28, 2015

The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.

Retention 22

Retention Employee Hiring 22

Inc Startups

OCTOBER 28, 2014

Identifying how to retain customers is one of the most important tasks a business faces. Companies tend to focus more on acquiring customers even though it can cost 7x more. Below are 5 strategies to keep your customers loyal to your brand

Retention 28

Retention Customer Cost 28

StartupCFO

SEPTEMBER 30, 2011

This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep.

Retention 25

Retention Churn Rate Acquisition Customer 25

The Next Web

AUGUST 21, 2014

The post Don’t get screwed: Focus on customer retention over acquisition appeared first on The Next Web. Andrew Fullerton is the VP of Sales at Emarsys.

Retention 47

Retention Acquisition Web Sales 47

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

Retention 24

Retention Programming Developer Customer 24

Inc Startups

SEPTEMBER 5, 2013

In each of these cases, we realized that building a customer retention model into the initial business plan would have been a better route to sustainable growth. Have you built customer retention into your growth model?

Retention 33

Retention Early Stage Revenue Matching 33

Lightspeed Venture Partners

AUGUST 6, 2012

Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.

Retention 15

Retention eCommerce Distribution Acquisition 15

Blogtrepreneur | Entrepreneur Blog

MAY 4, 2011

It takes effort and money to bring customers to your website. When a customer visits your site and they leave it’s a major bummer! The best customers are the ones that already use your product. Here are some simple things you can do to keep the customers you already have and make them super users.

Retention 25

Retention Product Customer 25

Inc Startups

AUGUST 28, 2015

Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas

Retention 17

Retention Small Business 17

YoungUpstarts

MAY 1, 2015

To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.

Retention 7

Retention Salary Hiring Employee 7

Inc Startups

JUNE 11, 2015

A CEO can't run a successful company alone. Here are some tips for keeping your team running like a well-oiled machine

Retention 24

Retention Employee 24

YFS Magazine

JUNE 2, 2017

Company Culture Grow Human Capital company culture employee retention human capitalThere’s nothing worse spending time, money, and energy training employees to be the best, just to have them walk out on you a year or two later.

Retention 27

Retention Employee 27

Inc Startups

APRIL 6, 2016

There's an easy way to improve your memory, but don't take my word for it - here's the research

Retention 29

Retention 29

Inc Startups

SEPTEMBER 1, 2015

Your customers are leaving, and you won't get them back unless you use these 7 tools

Retention 21

Retention Customer 21

Inc Startups

AUGUST 22, 2014

Frank Sorrentino, CEO of ConnectOne Bank, explains why company culture is essential to attract and keep the best employees

Retention 17

Retention Employee 17

Inc Startups

JANUARY 16, 2017

International consumer study shows how to keep customers happy and coming back for more

Customer 19

Customer Retention 19

Inc Startups

MAY 20, 2016

Achieving revenue growth and employee retentionsimultaneously requires a lot, but there is one very important rulecompanies should consider to be successful at both

Revenue 15

Revenue Employee Retention 15

Inc Startups

FEBRUARY 19, 2016

So says the author of a new book. Are you buying his argument

Retention 8

Retention 8

For Entrepreneurs

NOVEMBER 5, 2013

Building for Success Customer Success SaaS Startup Help churn SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and […].

Customer 44

Customer Startup Management Retention 44

Inc Startups

JULY 12, 2013

Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent.

Retention 13

Retention Metrics Acquisition Business Model 13

Inc Startups

APRIL 22, 2016

Here's how to take a relationship from transactional to meaningful in a few simple steps

Customer 23

Customer Retention 23