Improve Customer Retention With 5 Useful Tips

YFS Magazine

Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound
 strategies every small business can use to retain more customers.

Retention Optimization: How to Increase the Value of a Conversion

ConversionXL

Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention.

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After the Purchase: Optimizing Customer Retention Through Gamification

ConversionXL

Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.

Engagement -> Retention -> Growth

Lightspeed Venture Partners

Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.

Post-Purchase Emails: How to Boost Retention and LTV

ConversionXL

Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.

8 Social Media Hacks to Increase Customer Retention

Duct Tape Marketing

8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.

Why employee retention may be your biggest competitive advantage

Inc Startups

Why employee retention may be your biggest competitive advantage

How Important is Culture Fit for Employee Retention?

Inc Startups

I'd argue that culture fit is the most important aspect of retaining great employees above anything else

15 Practical Ideas to Improve Your Customer Retention Rate

Inc Startups

It's easier to keep a current customer than to acquire a new one

5 Customer Retention Metrics Your Business Can't Afford to Ignore

Inc Startups

Where customers are concerned, there are a few key things you absolutely need to know

Reflection, Retention, and Juxtapositions of July!

The Product Guy

Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

4 Tips for Employee Retention

Inc Startups

How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market

Accepting This One Simple Fact Could Improve Employee Retention

Inc Startups

Accepting This One Simple Fact Could Improve Employee Retention50% of People Who Leave Companies Do So Because of Their Boss

Creating customers for life: 50 resources on loyalty, churn and customer retention

The Next Web

You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog.

What Everyone Can (And Should) Learn from Apple's Staff Retention

Inc Startups

Apple announced record retail staff retention for 2015. Here's what we can all learn from some of its simple staff retention methods

10 Ways to Improve Employee Retention

Inc Startups

Here are ten tips that will help you make sure your employees are around for many years

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

The Right New Hire Onboarding Process Can Help Drive Retention

Early Growth Financial Services

The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.

5 Strategies Guaranteed to Improve Client Retention

Inc Startups

Identifying how to retain customers is one of the most important tasks a business faces. Companies tend to focus more on acquiring customers even though it can cost 7x more. Below are 5 strategies to keep your customers loyal to your brand

SaaS Math: Activation, Retention and Churn

StartupCFO

This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep.

Don’t get screwed: Focus on customer retention over acquisition

The Next Web

The post Don’t get screwed: Focus on customer retention over acquisition appeared first on The Next Web. Andrew Fullerton is the VP of Sales at Emarsys.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

5 Ways to Build Customer Retention Into Your Growth Model

Inc Startups

In each of these cases, we realized that building a customer retention model into the initial business plan would have been a better route to sustainable growth. Have you built customer retention into your growth model?

How to Project Customer Retention for a Subscription Business

Lightspeed Venture Partners

Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.

3 Simple Steps to Increase Customer Retention

Blogtrepreneur | Entrepreneur Blog

It takes effort and money to bring customers to your website. When a customer visits your site and they leave it’s a major bummer! The best customers are the ones that already use your product. Here are some simple things you can do to keep the customers you already have and make them super users.

Three Ways to Increase Retention Within Your Small Business

Inc Startups

Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas

[Infographic] How To Create A Winning Employee Retention Strategy

YoungUpstarts

To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.

It's not about the CEO: 3 tips for employee retention

Inc Startups

A CEO can't run a successful company alone. Here are some tips for keeping your team running like a well-oiled machine

5 Ways To Retain Top Talent Without Paying More

YFS Magazine

Company Culture Grow Human Capital company culture employee retention human capitalThere’s nothing worse spending time, money, and energy training employees to be the best, just to have them walk out on you a year or two later.

The Science of Memory: How to Effortlessly Boost Your Retention and Recall

Inc Startups

There's an easy way to improve your memory, but don't take my word for it - here's the research

7 Tools to Fix Your App's Deadly Retention Problem

Inc Startups

Your customers are leaving, and you won't get them back unless you use these 7 tools

Employee Retention Problem? This Is the Reason

Inc Startups

Frank Sorrentino, CEO of ConnectOne Bank, explains why company culture is essential to attract and keep the best employees

Study Shows Keys to Customer Retention for Online and In-Store Retailers

Inc Startups

International consumer study shows how to keep customers happy and coming back for more

The 1 Rule to Achieving Growth and Retention

Inc Startups

Achieving revenue growth and employee retentionsimultaneously requires a lot, but there is one very important rulecompanies should consider to be successful at both

Superbosses Don't Care About Retention

Inc Startups

So says the author of a new book. Are you buying his argument

Manage Customer Success to Reduce Churn

For Entrepreneurs

Building for Success Customer Success SaaS Startup Help churn SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and […].

Best Way to Track Customer Retention

Inc Startups

Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent.

How Cultivating a Culture of Gratitude Will Boost Your Customer Retention

Inc Startups

Here's how to take a relationship from transactional to meaningful in a few simple steps