4 Customer Retention Strategies To Help Online Businesses Boost Loyalty

Startup Life

What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. That’s why customer retention is so vital for businesses of every stripe.

Engagement -> Retention -> Growth

Lightspeed Venture Partners

Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.

Improving Employee Retention To Build A Strong Team

YoungUpstarts

Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Professionalisms Ben Hoffman employee retention staff welfare teambuilding workplace culture

Post-Purchase Emails: How to Boost Retention and LTV

ConversionXL

Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.

Retention Optimization: How to Increase the Value of a Conversion

ConversionXL

Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention.

Improve Customer Retention With 5 Useful Tips

YFS Magazine

Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound
 strategies every small business can use to retain more customers.

3 concepts necessary for team retention

Jeff Hilimire

Gene’s position is that the following three focus areas are the keys to employee retention: Create a compelling mission. The post 3 concepts necessary for team retention appeared first on Begin the Begin. Gene Hammett’s article for Inc, 3 Core Principles You Need to Attract and Retain Top Talent , is worth a read for any leadership team. And bonus, in the article he shares thoughts from Mike Popowski , CEO of Atlanta-based Dagger.

[Infographic] How To Create A Winning Employee Retention Strategy

YoungUpstarts

To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.

Customer Retention Strategy

VentureWoods

But customer retention ensures additional business at negligible costs. Three things that are critical to your customer retention strategy are: Deliver Top Quality Service: You may have built the ‘best’ service delivery process to ensure top quality service. General Business Consultancy Customer Retention Strategy Go to Market strategies GTM Start-ups Strategy

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

Employee Retention: 7 Ways To Attract And Keep Top Talent

YoungUpstarts

Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before.

Thinking Beyond the Sale: The Power of Retention and Post-Sale Nurturing

Inc Startups

Consumer retention is the key to both happy customers and a healthy bottom line. Sales

After the Purchase: Optimizing Customer Retention Through Gamification

ConversionXL

Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.

How Smarter Hiring Leads to Stronger Retention

Inc Startups

The path toward turning new hires into long-term employees starts well before their first day on the job. How to Hire the Best

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

3 Ways to Improve Employee Retention in Your Small Business

Blogtrepreneur | Entrepreneur Blog

Suffering with a low retention rate only compounds that challenge. Fortunately, there are some simple strategies you can implement to improve employee retention in your small business, even as you begin working on those bigger fixes.

Reflection, Retention, and Juxtapositions of July!

The Product Guy

Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom

How to Project Customer Retention for a Subscription Business

Lightspeed Venture Partners

Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.

4 Ways to Use Social Media to Improve Your Customer Retention Rates

Inc Startups

Don't neglect using social media as a tool to improve customer retention. I share 4 ways to use it in this article. Marketing

The ROI Of Giving: Higher Retention And Conversions To Be Very Thankful About

Inc Startups

How you can capture a return on investment on giving thanks and appreciation approach for high ultimate returns, conversions, employee retention and greater business success.

The 1 Retention Tool Companies Don't Utilize Enough  

Inc Startups

This is a free tool every company should consider using to retain talent. Strategy

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.

What Everyone Can (And Should) Learn from Apple's Staff Retention

Inc Startups

Apple announced record retail staff retention for 2015. Here's what we can all learn from some of its simple staff retention methods

SaaS Math: Activation, Retention and Churn

StartupCFO

This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep.

Why employee retention may be your biggest competitive advantage

Inc Startups

Why employee retention may be your biggest competitive advantage

The #1 Way to Improve Employee Retention in Customer Support

Inc Startups

Support has an employee retention problem. Part of the fix is building career paths for individual contributors

How Important is Culture Fit for Employee Retention?

Inc Startups

I'd argue that culture fit is the most important aspect of retaining great employees above anything else

Best Way to Track Customer Retention

Inc Startups

Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent.

Superbosses Don't Care About Retention

Inc Startups

So says the author of a new book. Are you buying his argument

4 Tips for Employee Retention

Inc Startups

How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market

The Top 10 Things We Have Learned about Client Retention

Guy Nirpaz

In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that.

The Right New Hire Onboarding Process Can Help Drive Retention

Early Growth Financial Services

The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.

8 Social Media Hacks to Increase Customer Retention

Duct Tape Marketing

8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.

The Surprising Way Anheuser Busch Wants to Help Your Employee Retention

Inc Startups

With a new free IoT beer fridge program, companies around the US can track just how much their employees are drinking each week. Work-Life Balance

Three Ways to Increase Retention Within Your Small Business

Inc Startups

Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas

A Strong Corporate Culture Can Kill Your Recruiting and Retention Efforts

Inc Startups

Is your organization a cult? Most are, and this high level of commonality can hurt your innovation efforts. Innovate

Creating customers for life: 50 resources on loyalty, churn and customer retention

The Next Web

You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog.

3 Simple Steps to Increase Customer Retention

Blogtrepreneur | Entrepreneur Blog

It takes effort and money to bring customers to your website. When a customer visits your site and they leave it’s a major bummer! The best customers are the ones that already use your product. Here are some simple things you can do to keep the customers you already have and make them super users.

Want to Improve Your Hiring and Retention? Throw Out your HR Playbook

Inc Startups

Best-in-class companies know the secret for hiring great people at full employment. How to Hire the Best

10 Ways to Improve Employee Retention

Inc Startups

Here are ten tips that will help you make sure your employees are around for many years

1 Small Change in iOS 11 Makes Mobile App Retention More Important Than Ever. 3 Ways to Succeed

Inc Startups

Increasing retention helps avoid this. A new feature for users in iOS 11 makes it easier for your app to disappear from you users' screens forever. Innovate

Being Acquired? Here’s How You Negotiate Your Retention

Inc Startups

Lemkin talks carrots and sticks when negotiating retention during your startup''s acquisition Jason M.