I'd argue that culture fit is the most important aspect of retaining great employees above anything else MORE
Here are ten tips that will help you make sure your employees are around for many years MORE
The path toward turning new hires into long-term employees starts well before their first day on the job. How to Hire the Best MORE
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. That’s why customer retention is so vital for businesses of every stripe. MORE
Don't neglect using social media as a tool to improve customer retention. I share 4 ways to use it in this article. Marketing MORE
You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog. MORE
Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention. MORE
Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit. MORE
Consumer retention is the key to both happy customers and a healthy bottom line. Sales MORE
Lemkin talks carrots and sticks when negotiating retention during your startup''s acquisition Jason M. MORE
Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
How you can capture a return on investment on giving thanks and appreciation approach for high ultimate returns, conversions, employee retention and greater business success. MORE
Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions. MORE
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL. MORE
To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them. MORE
Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom MORE
Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent. MORE
With a new free IoT beer fridge program, companies around the US can track just how much their employees are drinking each week. Work-Life Balance MORE
Increasing retention helps avoid this. A new feature for users in iOS 11 makes it easier for your app to disappear from you users' screens forever. Innovate MORE
Support has an employee retention problem. Part of the fix is building career paths for individual contributors MORE
Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention. MORE
The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste. MORE
Why employee retention may be your biggest competitive advantage MORE
Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas MORE
Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Professionalisms Ben Hoffman employee retention staff welfare teambuilding workplace culture MORE
But customer retention ensures additional business at negligible costs. Three things that are critical to your customer retention strategy are: Deliver Top Quality Service: You may have built the ‘best’ service delivery process to ensure top quality service. General Business Consultancy Customer Retention Strategy Go to Market strategies GTM Start-ups Strategy MORE
It takes effort and money to bring customers to your website. When a customer visits your site and they leave it’s a major bummer! The best customers are the ones that already use your product. Here are some simple things you can do to keep the customers you already have and make them super users. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that. MORE
Gene’s position is that the following three focus areas are the keys to employee retention: Create a compelling mission. The post 3 concepts necessary for team retention appeared first on Begin the Begin. Gene Hammett’s article for Inc, 3 Core Principles You Need to Attract and Retain Top Talent , is worth a read for any leadership team. And bonus, in the article he shares thoughts from Mike Popowski , CEO of Atlanta-based Dagger. MORE
Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers. MORE
This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep. MORE
How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market MORE
8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty. MORE
Suffering with a low retention rate only compounds that challenge. Fortunately, there are some simple strategies you can implement to improve employee retention in your small business, even as you begin working on those bigger fixes. MORE
Best-in-class companies know the secret for hiring great people at full employment. How to Hire the Best MORE
A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. by Rochelle Ceira. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Retention Related Topics Startup Life
AUGUST 21, 2018
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from their existing customer base. That’s why customer retention is so vital for businesses of every stripe.
Lightspeed Venture Partners
AUGUST 12, 2013
Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.
YoungUpstarts
AUGUST 6, 2018
Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Professionalisms Ben Hoffman employee retention staff welfare teambuilding workplace culture
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JANUARY 26, 2017
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.
ConversionXL
OCTOBER 12, 2015
Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention.
YFS Magazine
MARCH 24, 2016
Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers.
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SEPTEMBER 7, 2018
Gene’s position is that the following three focus areas are the keys to employee retention: Create a compelling mission. The post 3 concepts necessary for team retention appeared first on Begin the Begin. Gene Hammett’s article for Inc, 3 Core Principles You Need to Attract and Retain Top Talent , is worth a read for any leadership team. And bonus, in the article he shares thoughts from Mike Popowski , CEO of Atlanta-based Dagger.
YoungUpstarts
MAY 1, 2015
To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.
VentureWoods
APRIL 17, 2013
But customer retention ensures additional business at negligible costs. Three things that are critical to your customer retention strategy are: Deliver Top Quality Service: You may have built the ‘best’ service delivery process to ensure top quality service. General Business Consultancy Customer Retention Strategy Go to Market strategies GTM Start-ups Strategy
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
YoungUpstarts
JUNE 2, 2017
Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before.
Inc Startups
MARCH 19, 2018
Consumer retention is the key to both happy customers and a healthy bottom line. Sales
ConversionXL
AUGUST 24, 2015
Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.
Inc Startups
JULY 12, 2017
The path toward turning new hires into long-term employees starts well before their first day on the job. How to Hire the Best
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
Blogtrepreneur | Entrepreneur Blog
AUGUST 18, 2016
Suffering with a low retention rate only compounds that challenge. Fortunately, there are some simple strategies you can implement to improve employee retention in your small business, even as you begin working on those bigger fixes.
The Product Guy
JUNE 8, 2014
Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. events balsamiq event jobs matthew smith meetup mentor mtvn product management product strategy retention ryma sunshine suites The Product Group TPGroup viacom
Lightspeed Venture Partners
AUGUST 6, 2012
Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.
Inc Startups
SEPTEMBER 29, 2017
Don't neglect using social media as a tool to improve customer retention. I share 4 ways to use it in this article. Marketing
Inc Startups
NOVEMBER 28, 2017
How you can capture a return on investment on giving thanks and appreciation approach for high ultimate returns, conversions, employee retention and greater business success.
Inc Startups
AUGUST 31, 2018
This is a free tool every company should consider using to retain talent. Strategy
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
Inc Startups
MAY 5, 2016
Apple announced record retail staff retention for 2015. Here's what we can all learn from some of its simple staff retention methods
StartupCFO
SEPTEMBER 30, 2011
This week we’re talking about activation, retention and its polar opposite – churn. As you will see, churn and retention are the most important metrics to the long-term success of a SaaS business. Retention is the inverse - the % of users that you keep.
Inc Startups
JANUARY 27, 2015
Why employee retention may be your biggest competitive advantage
Inc Startups
OCTOBER 20, 2016
Support has an employee retention problem. Part of the fix is building career paths for individual contributors
Inc Startups
MARCH 29, 2017
I'd argue that culture fit is the most important aspect of retaining great employees above anything else
Inc Startups
JULY 12, 2013
Dear Jeff, I own a fitness facility and obviously member retention is a major factor. The problem is I''ve seen customer retention calculated different ways. Your retention rate for the period was 90 percent.
Inc Startups
FEBRUARY 19, 2016
So says the author of a new book. Are you buying his argument
Inc Startups
AUGUST 7, 2014
How I Learned To Attract and Retain Great Talent in the World''s Most Competitive Labor Market
Guy Nirpaz
DECEMBER 15, 2011
In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that.
Early Growth Financial Services
APRIL 28, 2015
The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.
Duct Tape Marketing
DECEMBER 31, 2015
8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.
Inc Startups
MARCH 13, 2018
With a new free IoT beer fridge program, companies around the US can track just how much their employees are drinking each week. Work-Life Balance
Inc Startups
AUGUST 28, 2015
Research from the Center for Talent Innovation shows that leaders can increase retention and halt the disengagement and burnout that leads to flight risk by focusing on three key areas
Inc Startups
AUGUST 7, 2018
Is your organization a cult? Most are, and this high level of commonality can hurt your innovation efforts. Innovate
The Next Web
JUNE 15, 2014
You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog.
Blogtrepreneur | Entrepreneur Blog
MAY 4, 2011
It takes effort and money to bring customers to your website. When a customer visits your site and they leave it’s a major bummer! The best customers are the ones that already use your product. Here are some simple things you can do to keep the customers you already have and make them super users.
Inc Startups
FEBRUARY 27, 2018
Best-in-class companies know the secret for hiring great people at full employment. How to Hire the Best
Inc Startups
MAY 19, 2015
Here are ten tips that will help you make sure your employees are around for many years
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SEPTEMBER 22, 2017
Increasing retention helps avoid this. A new feature for users in iOS 11 makes it easier for your app to disappear from you users' screens forever. Innovate
Inc Startups
AUGUST 12, 2014
Lemkin talks carrots and sticks when negotiating retention during your startup''s acquisition Jason M.
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