INDUSTRY INSIGHTS YOUR PEERS ARE READING
Customer Success churn SaaS SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention Startup HelpIn working with a number of SaaS portfolio companies, I have found that there are two causes of churn that occur more frequently than any others. They are: Failure to successfully onboard the customer Loss of the champion who drove the purchase Looking at these in order: Failure to successfully onboard It’s easy to understand. MORE
Grow Human Capital company culture employee retention HR human capital human resourcesIt is vital that you treat your employees with respect and dignity if you want to have a successful business. MORE
Culture Workspaces company culture employee retention remote working telecommuting workplacesI strongly believe in the power of working remotely — it gets employees away from the office and helps them balance their busy lives. But remote work comes with its own challenges. MORE
The report offers engagement, retention, and monetization insights from 572 Financial Services, SaaS, eCommerce, and Media/Entertainment apps, with 1.3b Spoiler : user retention and conversion are hard. Retention The scary reverse-hockey stick chart shows up in this report, too. Retention shows a massive drop one week after install, and continues to gently slope downward through the eighth week. MORE
The post Don’t get screwed: Focus on customer retention over acquisition appeared first on The Next Web. Andrew Fullerton is the VP of Sales at Emarsys. MORE
You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog. MORE
Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention. MORE
Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit. MORE
Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Customer Service Grow customer experience customer feedback customer retention customer satisfaciton customer surveysHere are some actionable strategies to help you gather feedback that's meaningful to your business. MORE
Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions. MORE
Grow Human Capital company culture employee retention employee turnover hiring employees HR human capital leadershipWhenever a business experiences consistently high employee turnover, strong leaders understand that the key to success is to always blame someone else. MORE
To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them. MORE
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL. MORE
Employee retention is important for businesses large and small. Grow Human Capital company culture employee retention HR human capital human resourcesLosing team members is not only disruptive, it’s also costly and time-consuming. MORE
Grow Human Capital employee retention HR human capitalWhen a small business experiences the good fortune of an extended growth period, it’s critical to maintain a low employee turnover rate. MORE
Grow customer loyalty customer retention customer servicer marketing salesBuilding a sustainable business is about having these elements in place and meeting the changing expectations and buying behaviors of today's customers. MORE
Grow Human Capital company culture employee retention HR human capital human resources leadership workplace developmentMost entrepreneurs understand the value of trust building and how it correlates with their bottom line. MORE
With this in mind, the most important step toward retention is attracting potential repeat customers to begin with. Others customer retention customer service customer service managementSo, you’re ready to launch your startup, or perhaps you already have. MORE
Grow Human Capital company culture employee retention employee turnover HR human capital human resources leadership managementAttracting key startup talent is one thing. Keeping it is another. Here's a look at ten reasons employees leave and how to keep them instead. MORE
Well, it’s retention. (No, Consider that 40% of an ecommerce store’s revenue is created by 8% of its customers and that 82% of companies agree that retention is cheaper than acquisition. Why Is Retention Important? Homejoy’s Retention Dilemma. Short-Term Retention. MORE
The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste. MORE
Grow Human Capital company culture employee retention HR human capital human resources workplace developmentMany companies are so focused on innovation, sales or productivity that they forget about the people who make it happen. MORE
Customer Service Grow customer experience customer retention marketing online toolsWhile growing your customer base is most certainly important, so too is retaining the customers you already have. MORE
Books casnocha employee hiring hoffman retention the alliance Reid Hoffman, Ben Casnocha, and Chris Yeh have written an outstanding and important book called The Alliance: Managing Talent in the Networked Age. I encourage you to get a copy right now and read it this weekend. MORE
Grow Human Capital company culture employee management employee retention hiring employees HR human capitalThere’s always something you can be doing to make your employee’s lives better while increasing the capability of your workplace, and there’s never a wrong time to start. MORE
Higher education in Austin, and the surrounding areas, may see an increase in student retention rates and technology-facilitated learning, if recently migrated company Upswing has anything to say about it. Digital austin startup upswing MORE
Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Professionalisms Ben Hoffman employee retention staff welfare teambuilding workplace culture MORE
Building for Success Customer Success SaaS Startup Help churn SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and […]. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Customer Service Grow client relations customer retention unhappy customersIt’s key to remember that not every client is valuable. There are some that you can not only live without, but would be better off doing so. MORE
In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that. MORE
Gene’s position is that the following three focus areas are the keys to employee retention: Create a compelling mission. The post 3 concepts necessary for team retention appeared first on Begin the Begin. Gene Hammett’s article for Inc, 3 Core Principles You Need to Attract and Retain Top Talent , is worth a read for any leadership team. And bonus, in the article he shares thoughts from Mike Popowski , CEO of Atlanta-based Dagger. MORE
Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers. MORE
8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty. MORE
Culture company culture employee appreciation employee management employee retention leadership team developmentHere are five ways you can inject more drive, passion, and energy into your company. MORE
Common wisdom around millennial retention almost always leans towards keeping them busy with direction. by Nick Craig, President of the Core Leadership Institute. As a young company, you might naturally gravitate toward seeking young talent. MORE
Customer Service Grow customer experience customer loyalty customer retentionYour reputation in business is everything, and here's a look at how we empowered our customers and clients to build ours for us. MORE
Customer Service Grow customer experience customer loyalty customer retention customer servicer marketingService reps need to have a wide variety of skills to be able to satisfy today's customer. Training should go beyond product knowledge and old school canned responses. MORE
Company Culture Grow Human Capital company culture employee retention human capitalThere’s nothing worse spending time, money, and energy training employees to be the best, just to have them walk out on you a year or two later. MORE
A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. by Rochelle Ceira. MORE
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority. MORE
Retention Related Topics 
YoungUpstarts
OCTOBER 5, 2018
Common wisdom around millennial retention almost always leans towards keeping them busy with direction. by Nick Craig, President of the Core Leadership Institute. As a young company, you might naturally gravitate toward seeking young talent.
YoungUpstarts
AUGUST 6, 2018
Do you pay attention to your employee retention rate and whether your top employees are happy? It’s more than the cost of hiring new staff that makes your employee retention rate so important. Professionalisms Ben Hoffman employee retention staff welfare teambuilding workplace culture
YoungUpstarts
MAY 5, 2015
A considerate employer won’t have to worry too much about employee retention due to his own faults. The problem is — many employers fail to understand where they are “at fault” when it comes to employee retention. by Rochelle Ceira.
Lightspeed Venture Partners
AUGUST 12, 2013
Growth without retention leads to the dreaded sharksfin curve. Conversely, as long as you have good retention, if you add good growth you will rapidly see overall usage increase. The problem with measuring and understanding retention is that by definition it takes time to measure. As a proxy for retention, you can measure engagement instead. I always look at engagement for fast growing social apps to see if the growth is underpinned by strong retention.
YoungUpstarts
MAY 1, 2015
To create a winning employee retention strategy, companies should be looking at adopting a holistic approach that involves taking a grounds-up approach by identifying the key factors affecting employee turnover and retention, and taking the appropriate actions to correct them.
YoungUpstarts
JUNE 2, 2017
Thinking Aloud employee management employee retention hiring practices human resources Kevin Faber talent managementby Kevin Faber, founder of Silver Summit Capital. In today’s business world, the ongoing battle to increase profit and competitive advantage rages on like never before.
YFS Magazine
MARCH 24, 2016
Customer Service Grow customer experience customer loyalty customer retentionHere's an inside look at sound strategies every small business can use to retain more customers.
ConversionXL
JANUARY 26, 2017
Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. The post Post-Purchase Emails: How to Boost Retention and LTV appeared first on CXL.
ConversionXL
AUGUST 24, 2015
Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
Lightspeed Venture Partners
AUGUST 6, 2012
Recently, Eric Liaw sent us a very interesting May 2006 paper entitled “How to Project Customer Retention”, authored by marketing professors Peter Fader (Wharton) and Bruce Hardie (London Business School) and published in the Journal of Interactive Marketing in 2007. In it, the professors explain how previous attempts to project retention rates using line-fitting regression models failed, even after introducing quadratic or exponential functions.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
Jeff Hilimire
SEPTEMBER 7, 2018
Gene’s position is that the following three focus areas are the keys to employee retention: Create a compelling mission. The post 3 concepts necessary for team retention appeared first on Begin the Begin. Gene Hammett’s article for Inc, 3 Core Principles You Need to Attract and Retain Top Talent , is worth a read for any leadership team. And bonus, in the article he shares thoughts from Mike Popowski , CEO of Atlanta-based Dagger.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
ConversionXL
JUNE 5, 2014
Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? And yet…Forrester found that 70% of CMOs did not list retention as a top priority.
The Next Web
JUNE 15, 2014
You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. Gregory Ciotti is the marketing director at Help Scout. This post originally appeared on the Helpscout blog.
The Next Web
AUGUST 21, 2014
The post Don’t get screwed: Focus on customer retention over acquisition appeared first on The Next Web. Andrew Fullerton is the VP of Sales at Emarsys.
Austin Startup
OCTOBER 24, 2017
The report offers engagement, retention, and monetization insights from 572 Financial Services, SaaS, eCommerce, and Media/Entertainment apps, with 1.3b Spoiler : user retention and conversion are hard. Retention The scary reverse-hockey stick chart shows up in this report, too. Retention shows a massive drop one week after install, and continues to gently slope downward through the eighth week.
Duct Tape Marketing
DECEMBER 31, 2015
8 Social Media Hacks to Increase Customer Retention written by Guest Post read more at Duct Tape Marketing. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.
Guy Nirpaz
DECEMBER 15, 2011
In my last “Top 10″ series for this week, I chose to review another Jeff Bennet’s article: Top 10 Things We Have Learned about Client Retention. Client retention is a critical component to any organization, especially for subscription based revenue model organizations. Therefore, it is important to measure retention rate per subsequent renewal years. Ensuring retention requires hard work and the whole organization should be focus on that.
Austin Startup
SEPTEMBER 16, 2014
Higher education in Austin, and the surrounding areas, may see an increase in student retention rates and technology-facilitated learning, if recently migrated company Upswing has anything to say about it. Digital austin startup upswing
YFS Magazine
OCTOBER 5, 2018
Employee retention is important for businesses large and small. Grow Human Capital company culture employee retention HR human capital human resourcesLosing team members is not only disruptive, it’s also costly and time-consuming.
Early Growth Financial Services
APRIL 28, 2015
The new hire onboarding experience is crucial for employee retention. This guest post was contributed by Justworks. This is the moment at which you can set someone up for success within your company. And hey, you probably just spent a good chunk of time and money to find this person in the first place and get them to take the job, so not onboarding them correctly would be a total waste.
For Entrepreneurs
JANUARY 3, 2018
Customer Success churn SaaS SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention Startup HelpIn working with a number of SaaS portfolio companies, I have found that there are two causes of churn that occur more frequently than any others. They are: Failure to successfully onboard the customer Loss of the champion who drove the purchase Looking at these in order: Failure to successfully onboard It’s easy to understand.
YFS Magazine
JUNE 11, 2018
Grow Human Capital employee retention HR human capitalWhen a small business experiences the good fortune of an extended growth period, it’s critical to maintain a low employee turnover rate.
YFS Magazine
MAY 2, 2017
Customer Service Grow client relations customer retention unhappy customersIt’s key to remember that not every client is valuable. There are some that you can not only live without, but would be better off doing so.
YFS Magazine
JUNE 22, 2017
Customer Service Grow customer experience customer loyalty customer retentionYour reputation in business is everything, and here's a look at how we empowered our customers and clients to build ours for us.
YFS Magazine
JUNE 2, 2017
Company Culture Grow Human Capital company culture employee retention human capitalThere’s nothing worse spending time, money, and energy training employees to be the best, just to have them walk out on you a year or two later.
For Entrepreneurs
NOVEMBER 5, 2013
Building for Success Customer Success SaaS Startup Help churn SaaS churn SaaS customer engagement SaaS customer retention SaaS renewals SaaS retention The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get the promised business benefits they signed up for. This blog post discusses how to measure customer happiness, and […].
YFS Magazine
SEPTEMBER 16, 2015
Culture company culture employee appreciation employee management employee retention leadership team developmentHere are five ways you can inject more drive, passion, and energy into your company.
YFS Magazine
AUGUST 20, 2015
Grow Human Capital company culture employee retention HR human capital human resources leadership workplace developmentMost entrepreneurs understand the value of trust building and how it correlates with their bottom line.
YFS Magazine
SEPTEMBER 25, 2015
Grow customer loyalty customer retention customer servicer marketing salesBuilding a sustainable business is about having these elements in place and meeting the changing expectations and buying behaviors of today's customers.
YFS Magazine
SEPTEMBER 11, 2015
Customer Service Grow customer experience customer feedback customer retention customer satisfaciton customer surveysHere are some actionable strategies to help you gather feedback that's meaningful to your business.
YFS Magazine
AUGUST 12, 2015
Grow Human Capital company culture employee retention HR human capital human resourcesIt is vital that you treat your employees with respect and dignity if you want to have a successful business.
Feld Thoughts
JULY 8, 2014
Books casnocha employee hiring hoffman retention the alliance Reid Hoffman, Ben Casnocha, and Chris Yeh have written an outstanding and important book called The Alliance: Managing Talent in the Networked Age. I encourage you to get a copy right now and read it this weekend.
YFS Magazine
MAY 4, 2016
Customer Service Grow customer experience customer retention marketing online toolsWhile growing your customer base is most certainly important, so too is retaining the customers you already have.
YoungUpstarts
NOVEMBER 24, 2017
With this in mind, the most important step toward retention is attracting potential repeat customers to begin with. Others customer retention customer service customer service managementSo, you’re ready to launch your startup, or perhaps you already have.
YFS Magazine
MAY 12, 2016
Grow Human Capital company culture employee retention HR human capital human resources workplace developmentMany companies are so focused on innovation, sales or productivity that they forget about the people who make it happen.
YFS Magazine
APRIL 19, 2017
Grow Human Capital company culture employee retention employee turnover hiring employees HR human capital leadershipWhenever a business experiences consistently high employee turnover, strong leaders understand that the key to success is to always blame someone else.
YFS Magazine
JULY 7, 2015
Grow Human Capital company culture employee retention employee turnover HR human capital human resources leadership managementAttracting key startup talent is one thing. Keeping it is another. Here's a look at ten reasons employees leave and how to keep them instead.
YFS Magazine
SEPTEMBER 16, 2015
Culture Workspaces company culture employee retention remote working telecommuting workplacesI strongly believe in the power of working remotely — it gets employees away from the office and helps them balance their busy lives. But remote work comes with its own challenges.
YFS Magazine
DECEMBER 10, 2015
Customer Service Grow customer experience customer loyalty customer retention customer servicer marketingService reps need to have a wide variety of skills to be able to satisfy today's customer. Training should go beyond product knowledge and old school canned responses.
YFS Magazine
SEPTEMBER 19, 2015
Grow Human Capital company culture employee management employee retention hiring employees HR human capitalThere’s always something you can be doing to make your employee’s lives better while increasing the capability of your workplace, and there’s never a wrong time to start.
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