2001 Curation Management Social Network 
Venture Chronicles
DECEMBER 5, 2012
Paul chastises us by saying that morphing Customer Experience Management (CEM) into an enhanced acronym, CXM, does not create a new category, nor does it refresh what has been around for as long as businesses have had customers. He is right, and to his credit Paul saw the importance of customer experience and wrote about this in 2001.
This is going to be BIG.
JUNE 17, 2013
After I graduated in 2001, I remember it seeming impossible to feel the same way about living in New York City. It was a time before the widespread use of social networks, obviously. I then reached out to the people I wanted to spend time with and offered up spots with small, curated groups around great food.
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