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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. One example is having a real Customer Advisory Board. It was absolutely worth it.

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8 Business Accountability Lapses And How To Recover

Startup Professionals Musings

You may recognize these in your own company, and can overcome all of them with a proactive management focus and conviction: Everyone is proceeding with unreasonable expectations. It’s easy for you to blame someone else in the organization, economic conditions outside, or even overly demanding customers, when things are not going well.

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Lessons Learned: About the author

Startup Lessons Learned

He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. Thanks to Suns amazing PR blitz, there was tremendous demand for experts on Java, and I did my best to convince people that I was one of that mythical breed.

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Startup Tools

steveblank.com

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.

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The curse of prevention

Startup Lessons Learned

Managing these situations is hard for any company, but potentially lethal for a startup. The theory is that there is some truth in both camps, and the right way to manage the disagreement is to sprinkle a little bit of both into our plans. To the people being managed that way, it feels like the boss is being capricious or arbitrary.

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Embrace technical debt

Startup Lessons Learned

I hope to show why lean and agile techniques actually reduce the negative impacts of technical debt and increase our ability to take advantage of its positive effects. Yet other agile principles suggest the opposite, as in YAGNI and DoTheSimplestThingThatCouldPossiblyWork. Reconciling these principles requires a little humility.

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Startup Resources

www.vccafe.com

Task Management. Project Management Tools. Subscription Payments / Management. Managing APIs. Customer Relationship Management. Contractor Management. Private beta invitations & management: Prefinery. Scanning / Document Management. Project Management tools. Part 4- Closing.