Cracking the Code

DECEMBER 11, 2015

For this type of model, I would like to understand how the number of inbounds is scaling with the activities and how much virality there is in the model as the word spreads out in the community SMB door to door sales (e.g., Doctolib, OpenTable): this model is the little parent of the enterprise sales model but for SMBs.

San Francisco 48

San Francisco Churn Rate Silicon Valley Engineer 48

Occam's Razor

APRIL 8, 2013

This thought was in my mind as I was reading Lean Analytics a new book by my friend Alistair Croll and his collaborator Benjamin Yoskovitz. They preserve almost all original intent, but if you read the book, or see the cycle elsewhere, please don''t be surprised to see a slightly different version. But it is not routine.

Metrics 156

Metrics Analytics Lean Churn Rate 156

Startup Lessons Learned

MARCH 21, 2013

The book has been a year in the making, and authors Ben Yoskovitz and Alistair Croll —themselves successful founders with several exits under their belts—spent much of that time speaking with founders, investors, and analysts to understand a really basic, but seldom-asked, question: What's normal? to 3% a month.

Analytics 167

Analytics Lean Metrics Churn Rate 167

Cracking the Code

OCTOBER 10, 2008

Bessemer SaaS Law #1: Your key monthly business metrics are: CMRR (Committed Monthly Recurring Revenue), Churn, and Cash flow - “Bookings” is for suckers. The traditional metric of Bookings would value Customer A at $120,000 and suggest Customer B is more valuable at $180,000.

Software Review 48

Software Review North America Europe Metrics 48