article thumbnail

30 Entrepreneurs Reveal the Pivots They See Businesses Making in 2022

Hearpreneur

In fact, connecting with customers and prospects is one of the most difficult tasks facing business leaders today. Face-to-face engagement is important, especially at vital points in the sales cycle or while creating relationships. Not working on feature requests has, in a large way, contributed to our churn rates.

article thumbnail

Critical Key Performance Indicators (KPIs) for Founders

Up and Running

A data-driven approach can help you make accurate and timely business decisions to meet market demands and improve cost-efficiency. However, as a founder of a small business or startup, you’re juggling many things. Customer churn rate: shows the percentage of customers lost in a given period (e.g.,

Founder 71