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Social Customer Service Metrics: 3 Case Studies

Duct Tape Marketing

It’s happening constantly on channels such as Facebook and Twitter, to name the major players. The sheer volume of conversation going on allows businesses to analyze metrics and adjust customer service and marketing based on the numbers (i.e. Customer satisfaction turns into word of mouth, word of mouth converts the potential customer.

Metrics 28
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Venture Capital Term Sheets: Conversion Rights

Scott Edward Walker

Conversion Rights What Are Conversion Rights? As many of you know, VC investors are typically issued shares of preferred stock, not common stock. A conversion right is the right to convert shares of preferred stock into shares of common stock. What Are Optional Conversion Rights?