Remove Cost Remove Email Remove Pennsylvania Remove Software Engineering
article thumbnail

Business Apologies: What You Should (and Shouldn’t) Do

ConversionXL

Pete Fader, Professor of Marketing at the University of Pennsylvania, shares why in his book Customer Centricity : Not all customers deserve your company’s best efforts. They’ve sent a personalized email with an incentive to continue using their service, and ask for feedback to help prevent future cancellations: (Image source).

article thumbnail

Why Crunch Modes Doesn't Work: Six Lessons

www.igda.org

But his experiments, which hed been conducting for at least 12 years, showed him clearly that cutting the workday from ten hours to eight hours — and the workweek from six days to five days — increased total worker output and reduced production cost. At that point, the costs strongly begin to outweigh the advantages.