YoungUpstarts
NOVEMBER 8, 2017
You can gain customer trust by offering exemplary support. But when these avenues fail, customers want to speak to a real person. And this also means social media. Customers will scour social media for questions and answers. In the fast-paced, online world, live chat support is taking prominence.
Startup Lessons Learned
MAY 14, 2009
The response so far has been nothing short of overwhelming, and I want to especially thank those of you who participated in the survey and customer validation exercise that helped shape this event. Twitter about it or post it to a social media site? For now, Id like to ask a favor. April 23, 2010 in San Francisco.
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Startup Lessons Learned
AUGUST 24, 2009
The key tools of this new marketing are: targeting, filtering, and customer insight. Mass blasts of information are ineffective, because the broadcast channels are suffering from information overload (even in social media). The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?
Startup Lessons Learned
AUGUST 16, 2010
It requires separating the product launch from the marketing launch (see Dont Launch ) as well as other staple Lean Startup tactics: minimum viable product, split-testing, customer development and the pivot. SlideShare asked customers what they had expected in the product; the responses were often literal descriptions.
Startup Lessons Learned
MARCH 13, 2009
Do some Customer Development instead. We used social media to get alpha users as outlined here during Feburary. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Lean Startup Wiki - including a complete list of local meetups and meetup organizers.
Startup Lessons Learned
NOVEMBER 22, 2008
The SOCIALtalty scoring methodology is the Net Promoter score for the new digital age measuring a company's use of social media to become more customer centric. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? What is customer development?
steveblank.com
JULY 8, 2011
Github - Free public repositories, collaborator management, issue tracking, wikis, downloads, code review, graphs Pivotal Tracker – Agile project management tool that enables real time collaboration. WebSequenceDiagrams - sketch sequence diagrams.
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