2018 Churn Rate Community Forecast 
ConversionXL
OCTOBER 30, 2019
According to the Q1 2018 HubSpot Research Trust Survey , 81% of customers trust recommendations from family and friends over business advice. Or maybe they’re volunteering their time in your community forums, helping new customers grow. Metric examples: Customer save rate; Customer churn rate; Re-engagement rate.
ConversionXL
OCTOBER 30, 2019
According to the Q1 2018 HubSpot Research Trust Survey , 81% of customers trust recommendations from family and friends over business advice. Or maybe they’re volunteering their time in your community forums, helping new customers grow. Metric examples: Customer save rate; Customer churn rate; Re-engagement rate.
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