5 Strategies To Thrive In Customer-Driven Disruption
Startup Professionals Musings
OCTOBER 25, 2019
Many companies try to recover with more advertising and rebranding, and discover that these strategies don’t work well in today’s market. Nordstrom “remembers” the sizes of customers, and Chanel follows up sales with handwritten notes from associates. In many cases, a thoughtful gesture is more than enough. Customers don’t wait today.
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