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Transcript of Why Customer Service Must Come from the Heart

Duct Tape Marketing

” And so what I think is powerful about that is they get to know the human and then their senior leadership all spends 20% of their time per week, not coaching them on how to make hamburgers, but coaching them on their human instincts, and how to be a better person, and how to behave in a good way in terms of coaching their humanity.

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Out of the Crisis #21: Tomas Pueyo on the hammer and the dance, political polarization, and how the pandemic will affect the way we live and work

Startup Lessons Learned

It turned him instantly from an education technology expert--his day job is as VP of Growth at Course Hero--into a leading voice for how to move forward. Eric Ries : I had to do the math, and it's dangerous to do the math live, but I had to look up on Wikipedia the number of English-speaking internet users, which is about 1.1