Remove Business Model Remove Churn Rate Remove Cost Remove SEM
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Cracking The Code: The Bessemer 10 laws of SaaS - Fall 2008.

Cracking the Code

Ultimately, finding a low-cost, repeatable way to show customers how to be successful with your solution is as important as the solution itself. You validated our business model and added huge value to our efforts. You put into words what we were thinking for our cost of client. Michael Kassing. Let me just say "Thanks".

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Why Metrics Get Worse With Scale

Seeing Both Sides

Conventional wisdom suggests that the most important metrics for a startup - such as unit economics, cost of acquisition, lifetime value, churn rates - typically get better with time. One of my CEOs pointed out to me at a board meeting last week: “Our average customer acquisition cost (CAC) is irrelevant for the future.

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