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Top 29 Startup Posts May 2010

SoCal CTO

Kathy Sierra at Business of Software 2009 - Business of Software Blog , May 4, 2010 "In the old days, getting customers was easy. Putting customers first. Legendary customer support. They’re deep into Customer Development ,” he said. After all: Tech support deals with insane customers.

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What’s the Difference? Venture Capitalist vs. Angel Investor

The Startup Magazine

Most venture capital firms focus on targeted sectors of the business world, such as software, or on a specific geographical area when entertaining possible investments. When a company is targeted for Series A investment, it usually has a track record of sales or steady customer interest already. What’s at stake?

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Joining The B Team

VC Adventure

Responsible to their employees, to their customers, to their communities. Things such as our “no a s” rule, what we (along with our friends at Techstars) now call #givefirst , putting entrepreneurs first and including all of our employees (and Pledge 1%) in our carried interest all came out of these discussions.

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The Industry Needs to do One Thing to Avoid Regulation: Provide Better Phone Support

Hunter Walker

Why Tech Companies Avoid Customer Service and the Opportunity That Comes With Actually Engaging Your Users Thirty years from now when you’re reading my memoir pay attention to Chapter 8 because that’s when I became President of the United States. Not about monopolies or privacy or copyright, but customer service. They want Section 230?