SoCal CTO

JUNE 9, 2010

Kathy Sierra at Business of Software 2009 - Business of Software Blog , May 4, 2010 "In the old days, getting customers was easy. Putting customers first. Legendary customer support. Instead of making a few dollars per sale and hoping for thousands of sales, you sell to only a few customers, and charge much higher rates.

Fractional CTO 248

Fractional CTO Startup Venture Capital Cofounder 248

Both Sides of the Table

JANUARY 5, 2010

I want our associate to have empathy for the customers we serve — our portfolio companies. I didn’t negotiate hard on carried interest. I told him, “Sorry mate, it was a one-time offer. You had the door cracked open and should have taken it.”. Was I too harsh? I don’t think so. I had nothing to lose!

Entrepreneur 293

Entrepreneur CTO Hire South America Salary 293

Steve Blank

MARCH 26, 2014

The success of Documentum and Document Sciences, they felt, came largely from Xerox technology and customers, yet the startup companies XTV funded got all the credit. Worse, Robert Adams and his two partners got 20% of the carried interest in the fund, resulting in payouts of $30 million to the partnership.

Startup 327

Startup Business Model Lean Russia 327

The Startup Magazine

MARCH 22, 2019

An article in Forbes explains that a venture capital firm makes its money through management fees (a percentage of the amount of capital that they have under management) and carried interest (a percentage of the profits of the business). Investor Involvement.

Angel Investor 123

Angel Investor Venture Capital Accredited Investor Equity 123

VC Adventure

MAY 19, 2016

Responsible to their employees, to their customers, to their communities. Things such as our “no a s” rule, what we (along with our friends at Techstars) now call #givefirst , putting entrepreneurs first and including all of our employees (and Pledge 1%) in our carried interest all came out of these discussions.

Colorado 58

Colorado Belgium Carried Interest Community 58

Professor VC

JULY 25, 2013

I''m a strong believer in fairness (although my daughters may not agree) and investors and entrepreneurs working together as a team to create something valuable to all stakeholders (customers, employees, founders, investors). Startup outcomes tend to be very binary.

Term Sheet 46

Term Sheet Silicon Valley Syndicate Syndication 46

Hunter Walker

MARCH 30, 2023

Why Tech Companies Avoid Customer Service and the Opportunity That Comes With Actually Engaging Your Users Thirty years from now when you’re reading my memoir pay attention to Chapter 8 because that’s when I became President of the United States. Not about monopolies or privacy or copyright, but customer service. They want Section 230?

United States 67

United States Carried Interest Engineer Viral 67