How Employee Experience Shapes Brand Perception
Duct Tape Marketing
JUNE 7, 2023
We've moved from trying to make call centers a cost center to make it more of a revenue generation engine, right? We looked at net promoter scores, CSAT scores, attrition rates, right? Best places to work, you know, Glassdoor ratings, great place to work ratings, like whatever it was, right? Growth rates, churn rates.
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