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Why vanity metrics are dangerous

Startup Lessons Learned

Lessons Learned by Eric Ries Wednesday, December 23, 2009 Why vanity metrics are dangerous In a previous post, I defined two kinds of metrics: vanity metrics and actionable metrics. In this post, Id like to talk about the perils of vanity metrics. My personal favorite vanity metrics is "hits."

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6 Customer Journey Mapping Examples: How UX Pros Do It

ConversionXL

” I had the pleasure of speaking to Dr. Chip about customer journey and innovative service metrics. He also offered an example of a customer journey map for “Telephone Repairs,” from the book he co-authored, “Service Magic: The Art of Amazing Your Customers.” Leadfeeder. ” Click to enlarge. IdeaRocket.

Customer 130
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Lessons Learned: Validated learning about customers

Startup Lessons Learned

It should be even more important to the founders themselves, because it demonstrates that their business hypothesis is grounded in reality. Every board meeting, the metrics of success change. These founders have not managed, to borrow a phrase from Steve Blank , to create a scalable and repeatable sales process.

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Lessons Learned: Product development leverage

Startup Lessons Learned

Lessons Learned by Eric Ries Sunday, April 26, 2009 Product development leverage Leverage has once again become a dirty word in the world of finance, and rightly so. In the end, I believe they co-created our product with us. But I want to talk about a different kind of leverage, the kind that you can get in product development.

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Lessons Learned: The engineering manager's lament

Startup Lessons Learned

Excepting for cosmically co-incidental success stories, the fuzzy requirement stuff never congeals as a holistic engineering exercise. Cost and time are effectively absolutes (The Caretaker's high finance schenanigans and 20th century Physics aside). No departments The Five Whys for Startups (for Harvard Business R.

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What is a startup?

Startup Lessons Learned

This is why so many small businesses can be financed with simple bank loans; the level of risk and uncertainty is well enough understood that a reasonably intelligent loan officer can assess its prospects. Thus, the land of startups is a unique place, where the risks themselves are unknown. Startup Lessons Learned - the Conference (April 23.

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Lessons Learned: Where did Silicon Valley come from?

Startup Lessons Learned

Among those: plentiful financing and nerds , a culture that celebrates both failure and success, and an ethos of openness and sharing. ► August (2) SXSW Case Study: SlideShare goes freemium ► July (4) Case Study: kaChing, Anatomy of a Pivot Some IPO speculation Founder personalities and the “first-class man&# th.