Taking Service To The Stratosphere: 12 Keys To Creating Uplifting Service In Today’s Marketplace
YoungUpstarts
JUNE 12, 2012
No, this oasis of pleasure is what things are really like at Changi Airport in Singapore — and it’s the perfect illustration of what service can (and should) look like in our global economy. It paid its sales team a special bonus for achieving high levels of customer satisfaction. Service Recovery and Guarantees. Probably not.
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