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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. Many companies seek to involve customers directly in the creation of their products.

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The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

The Lean Startup is a practical approach for creating and managing a new breed of company that excels in low-cost experimentation, rapid iteration, and true customer insight. It uses principles of agile software development, open source and web 2.0, I would love to be on your advisory board. Expo SF (May.

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Pivot, don't jump to a new vision

Startup Lessons Learned

Each has its own iterative process: customer development and agile development respectively. IMVU had a roughly two-month-long development cycle. Each cycle was punctuated by a meeting of our Business Advisory Board (BAB). Heres what it looked like. I was stuck between a rock and a hard place.

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Startup Tools

steveblank.com

Github - Free public repositories, collaborator management, issue tracking, wikis, downloads, code review, graphs Pivotal Tracker – Agile project management tool that enables real time collaboration. WebSequenceDiagrams - sketch sequence diagrams. Bontq – hosted bug tracking and project management needs.

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Lessons Learned: About the author

Startup Lessons Learned

He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Im one of those people whos been programming since they can remember.

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How to listen to customers, and not just the loud people

Startup Lessons Learned

Create a members-only forum where only qualified customers (perhaps, paying customers) can post. Establish a customer advisory board. Hand pick a dozen customers who "get" your vision. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May.

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Innovation inside the box

Startup Lessons Learned

No experiment can affect more than a specified number of customers (usually expressed as a % of total). Every experiment has to be evaluated based on a single standard report of 5-10 (no more) key metrics. Either way, the team learns immediately whether their assumptions about how customers would behave were correct.