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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. One example is having a real Customer Advisory Board.

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The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

It uses principles of agile software development, open source and web 2.0, If youre interested in being part of my "customer advisory board" for this presentation, please get in touch. Eric, if youre looking for any help as a "customer advisory board", Id love to do anything I can to help. Expo SF (May.

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Lessons Learned: About the author

Startup Lessons Learned

He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. I got my start programming on an old IBM XT; it was thanks to MUDs that I first discovered the internet. So much for timing. Expo SF (May.

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How to listen to customers, and not just the loud people

Startup Lessons Learned

If youre just getting negativity from someone, they are more likely a internet troll - not an earlyvangelist. Establish a customer advisory board. In some situations, they are also the vocal minority who wants to reach out and get in your face when you do something wrong, but not always. Expo SF (May.

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Embrace technical debt

Startup Lessons Learned

I hope to show why lean and agile techniques actually reduce the negative impacts of technical debt and increase our ability to take advantage of its positive effects. Yet other agile principles suggest the opposite, as in YAGNI and DoTheSimplestThingThatCouldPossiblyWork. Reconciling these principles requires a little humility.

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Making Friends With Millennials: Evolving The Customer Service Story

YoungUpstarts

With the right customer service app, you can consolidate all your customer conversations and interactions—across website, phone, email and social media channels—into one centralised place enabling fast, efficient and agile responses.

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A large batch of videos, slides, and audio

Startup Lessons Learned

pbWorks (formerly pbWiki) was one of the first companies that ever invited me to join their advisory board. pbWorks (formerly pbWiki) was one of the first companies that ever invited me to join their advisory board. With accompanying slides: Continuous Deployment View more presentations from TimothyFitz. Expo SF (May.

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