Hearpreneur
JANUARY 30, 2022
Face-to-face engagement is important, especially at vital points in the sales cycle or while creating relationships. Not working on feature requests has, in a large way, contributed to our churn rates. In fact, connecting with customers and prospects is one of the most difficult tasks facing business leaders today.
Up and Running
OCTOBER 7, 2019
Use current analytics to identify which business processes should be measured and who the stakeholders are. Customer churn rate: shows the percentage of customers lost in a given period (e.g., Identify KPIs that reflect your organizational objectives and consider how you can achieve them. .
Cracking the Code
OCTOBER 10, 2008
In my case (LucidEra -- a SaaS analytics provider focusing on sales, marketing, and financial analytics), weve found that success requires not only building some best practices for analytics into our solution, but also coming up with a repeatable and scalable way to show the customer how to use the analytics and how to interpret the results.
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