Both Sides of the Table

APRIL 26, 2016

The key to being able to run a business that isn’t yet profitable (on operating margin) is availability of capital to finance losses and preferably at a cost that isn’t too punitive to the founders and employees. To understand that you need to understand repeat purchase rates and of course that is harder to know in a startup company.

Metrics 150

Metrics Cost Acquisition Startup 150

VC Cafe

NOVEMBER 2, 2019

One question that keeps coming up when speaking with early stage entrepreneurs when it comes to funding, is what metrics the company needs to hit to raise seed/series A/B etc: What’s a good conversion rate? Is my churn rate below the category average? Example of Baremetrics revenue per user benchmarks.

B2C 141

B2C Technical Review Startup Retention 141

ConversionXL

NOVEMBER 17, 2022

In thinking about the bigger goal of digital transformation, 46% say they have been able to identify and create new product and revenue streams, and 45% of organizations are now using data and analytics to develop new business models. The company once had the market’s highest churn rate and lowest Net Promoter Score (NPS).

Analytics 106

Analytics Metrics Channel Campaign 106

Up and Running

NOVEMBER 13, 2020

It is mostly implemented as part of a CRM retention system whose focus is to engage the customer for the long-term. These surveys are used to assign customer retention scores to certain accounts, flag them, and then use a management tracking tool to ensure that the quality of service is consistently high.

Customer 135

Customer Churn Rate Silicon Valley Retention 135

maplebutter.com

JANUARY 8, 2013

Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. I would focus on one product and set a goal to generate $1M in yearly revenue from it. If you believe in it – then finance whatever you can yourself. Once you’ve done that – then.

Technical Review 44

Technical Review Startup Cofounder Software Review 44

Up and Running

MARCH 11, 2015

Now you’re going to move into your revenue model. Okay, so now your revenue model, so this is—. This is the part that people hate the most, unless you’re a finance geek. Then referral rates and opt-out rates. He had two million people visiting his site, but no revenue, but yet he sold for $40 million.

Technical Review 60

Technical Review Software Review Due Diligence Exit Strategy 60