Lack Management Support or Buy-in? Embarrass Them!
Occam's Razor
FEBRUARY 26, 2008
Or we are insulted that they won't accept our recommendations, after all we are the experts here and that's why they hired us!! Or from your survey vendors such as the ACSI or the iPSI benchmarks for Customer Satisfaction for various companies / industry verticals. Often no amount of our own credibility can drive change.
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