Customer Development Product Development Retention Social Network 
YoungUpstarts
OCTOBER 10, 2012
Talented product developers. Consider the superb results companies are getting from this new way of thinking about customers: - Customer salespeople achieved, in effect, 80 percent close rates for Salesforce.com , which was key in growing their business in the face of much bigger, better-funded competitors. -
Startup Lessons Learned
OCTOBER 7, 2008
I think its helpful to think about two kinds of competition for distribution: acquisition competition and retention competition. Acqusition competition is how new apps get new customers. For example, if any of the mobile ad networks gets major traction, they may become a dominant way that people discover new apps.
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Startup Lessons Learned
JUNE 22, 2009
Each has its own iterative process: customer development and agile development respectively. Ive spoken in some detail about a specific pivot that we went through at IMVU , when we decided to abandon the instant messaging add-on concept, and switch to a standalone instant messaging network. June 23, 2009 9:55 AM LKsaid.
maplebutter.com
JANUARY 8, 2013
Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. Near shoring development with your team (ex: your team is based in Canada / India) is cool, but not outsourcing. It all depends on where you’re at. A few nuggets.
Startup Lessons Learned
DECEMBER 16, 2008
A lot of engagement problems are caused by the customer completely forgetting about the provider of the service. Facebook , LinkedIn , and other successful social networks have elevated this technique to a high art. After youve acquired a customer, why would they bother to come back to your service? Organic notifications.
steveblank.com
JULY 8, 2011
AgileZen – project management visually see and interact with your work Kanbanery – Simple online team or personal kanban board LeanKit Kanban – Great for visualizing work of product development Kanban Pad – “Nice and lean” and free online Kanban tool Banana Scrum – A tool simple as Scrum itself.
www.vccafe.com
MARCH 11, 2013
Steve Blank on Lean Customer Development. Social networking. Social/Sharing. customer retention, churn reduction, lifetime value. free/cheap web customer relationship mgmt software. share Powerpoints and docs with customers. Create your own social network. Codeacademy.
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