Transcript of Why Customer Service Must Come from the Heart
Duct Tape Marketing
AUGUST 7, 2019
I call it building your non negotiables, your code of conduct, but we can talk about that in a minute. Jeanne Bliss: Making it be about red, yellow, and green dots and project plans instead of really understanding there’s a human at the end of your decision and embedding a regular cadence for understanding [inaudible 00:18:54].
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