The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
As a founder, one of the most painful things in the world to hear is criticism of your baby. Popular eCommerce site Threadless has had a “feature request” thread on their customer forum since 2005. Do you think they even notice when you leave? Especially sharp, stinging criticism from a customer that you’ve now let down[.]
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