6 SaaS Metrics You Should Track - ReadWriteCloud
www.readwriteweb.com
SEPTEMBER 7, 2010
Read their latest case study: A Canadian Printer Leaves its Servers in Illinois. Churn Definition : Churn is the % of customers that cancel each month. Using Churn, you can calculate the Average Customer Lifetime - the average number of months that a customer stays with you before canceling.
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