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6 SaaS Metrics You Should Track - ReadWriteCloud

www.readwriteweb.com

Read their latest case study: A Canadian Printer Leaves its Servers in Illinois. Churn Definition : Churn is the % of customers that cancel each month. Using Churn, you can calculate the Average Customer Lifetime - the average number of months that a customer stays with you before canceling.

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Jedi Mind Tricks: 17 Lesser Known Ways to Persuade People

ConversionXL

So when you try to sell something, make statements or represent a world view your customers can agree with first – even if they have nothing to do with what you’re selling. Upsell a product that cost 60% less. While more choice attracted more customers to look, very few of them actually bought jam. 209-249).

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