Seeing Both Sides

JULY 21, 2014

Your forecasting process is much more accurate. In a SaaS or subscription software business, you can predict your churn rate and new business closings to determine your growth rate. It looks like Yom Kippur once again falls on the last day of the quarter in 2017.

Revenue 54

Revenue Valuation Churn Rate Portfolio 54

ConversionXL

OCTOBER 30, 2019

The 2017 Customer Service Barometer found that 33% of U.S. The goal at this stage is to re-engage and reactivate those who are demonstrating at-risk behavior patterns or who have completely churned. Metric examples: Customer save rate; Customer churn rate; Re-engagement rate. How to master CRO for SaaS.

Retention 101

Retention Metrics Churn Rate Acquisition 101

ConversionXL

OCTOBER 30, 2019

The 2017 Customer Service Barometer found that 33% of U.S. The goal at this stage is to re-engage and reactivate those who are demonstrating at-risk behavior patterns or who have completely churned. Metric examples: Customer save rate; Customer churn rate; Re-engagement rate. How to master CRO for SaaS.

Retention 48

Retention Metrics Churn Rate Acquisition 48