article thumbnail

A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. One example is having a real Customer Advisory Board.

article thumbnail

How Employee Experience Shapes Brand Perception

Duct Tape Marketing

So if your frontline team doesn't have what they need, it shows itself in those experience metrics on the customer side. The audio destination for business professionals marketing made simple brings you practical tips to make your marketing easy and more importantly, make it work. Do you have an employee advisory board?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A large batch of videos, slides, and audio

Startup Lessons Learned

Lessons Learned by Eric Ries Tuesday, October 6, 2009 A large batch of videos, slides, and audio Ive been trying very hard to avoid turning this blog into a travelogue. pbWorks (formerly pbWiki) was one of the first companies that ever invited me to join their advisory board.

Audio 118
article thumbnail

The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

If youre interested in being part of my "customer advisory board" for this presentation, please get in touch. Eric, if youre looking for any help as a "customer advisory board", Id love to do anything I can to help. I would love to be on your advisory board. And thats where the call for help comes in.

Lean 68
article thumbnail

Innovation inside the box

Startup Lessons Learned

Every experiment has to be evaluated based on a single standard report of 5-10 (no more) key metrics. Any team that creates an experiment must monitor the metrics and customer reactions (support calls, forum threads, etc) while the experiment is in-progress, and abort if something catastrophic happens. It promotes rapid iteration.

article thumbnail

Lessons Learned: About the author

Startup Lessons Learned

He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. In 2007, BusinessWeek named Ries one of the Best Young Entrepreneurs of Tech and in 2009 he was honored with a TechFellow award in the category of Engineering Leadership.

article thumbnail

How to listen to customers, and not just the loud people

Startup Lessons Learned

Establish a customer advisory board. Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Create a members-only forum where only qualified customers (perhaps, paying customers) can post.